Subject: Non-returnable item//9771156137
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Mon, 2 Mar 2020 03:12:42 -0700 (MST)

Hi, 

With reference to order number: 9771156137, ticket number: 489735, Customer purchased an item: 161958473 - - Disney Frozen II Printed Car Seat, however customer is complaining that description mentioned online was incorrect. 

It was mentioned that the item is for Age Group : 0 mths + and the maximum age was not mentioned. Customer is complaining that the item is not suitable for her daughter who is not even 1 year old. 

We have tried to pushback the customer explaining that the item is not returnable/replaceable, however customer is still insisting to return or replace, otherwise she will raise the matter to consumer court. 

Kindly look onto this issue and assist further. 

Thanks, 
Nitesh