Subject: Re: Promotional issue//473065
From: Seeta Seeta <[email-masked]>
To: Prasanth Gilbert <[email-masked]>, Rajendran Vardaraj <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 2 Mar 2020 02:46:48 -0700 (MST)

Hi Team, 

Is there any update for the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Prasanth Gilbert" <[email-masked]>, "Rajendran Vardaraj" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, February 28, 2020 10:39:34 AM 
Subject: Re: Promotional issue//473065 

Hi Team, 

Still, we are waiting for an update from your side. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Prasanth Gilbert" <[email-masked]>, "Rajendran Vardaraj" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, February 23, 2020 5:43:38 PM 
Subject: Re: Promotional issue//473065 

Hi Team, 

With reference to the ticket number: 473065, customer contacted us informing that he received a message from splash that if he will show that message to any splash/centrepoint stores at that time he will get instant 5KWD discount. However, customer visited the store and has been told that the offer is not available on his shukrna card. 

Attaching the screenshot of the message as well which customer received.So we request you to check this concern and let us know what action do we have to take. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, February 23, 2020 3:42:26 PM 
Subject: Promotional issue 

Hi Team, 

Please help us with the below promotional SMS as the customer was supposed to get a discount of Flat 5 KWD off by showing the attached SMS before 2/29/2020. 

Case id - 473065 

Thank you for your help. 

Regards, 
Manish