Subject: RE: C&C Issue - 6450014687
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Anwar Abdullah <[email-masked]>, Malik Ismail <[email-masked]>, Thangarajan Kulandavel <[email-masked]>
Cc: "Vinodhini Chandrasekaran (TCS)" <[email-masked]>, Sankar T <[email-masked]>, Jishan Sahib <[email-masked]>, LMG OMS <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Anton Shanike <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Naseem Siddiqi <[email-masked]>, Saad Alonaizi <[email-masked]>, Apoorv Joshi <[email-masked]>, Dome Spl
Date: Mon, 2 Mar 2020 09:44:29 +0000

HI @Anwar Abdullah<mailto:[email-masked]>

https://landmark.atlassian.net/browse/REL-85989

Mahmoud

From: Anwar Abdullah <[email-masked]>
Sent: Monday, March 2, 2020 1:38 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; Thangarajan Kulandavel <[email-masked]>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]>; Sankar T <[email-masked]>; Jishan Sahib <[email-masked]>; LMG OMS <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Anton Shanike <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Naseem Siddiqi <[email-masked]>; Saad Alonaizi <[email-masked]>; Apoorv Joshi <[email-masked]>; Dome Splash <[email-masked]>; Manager Dome <[email-masked]>; Nesreen Saeed <[email-masked]>; Manager Dome <[email-masked]>
Subject: RE: C&C Issue - 6450014687

Dear @Malik Ismail<mailto:[email-masked]>,

This order was before longtime customer chasing for it ..so the order it’s not in store due to misplaced issue
I have communicated with customer he need the refund ASAP
Kindly Mr.Malik provide the short banking for this order 6450014687

Territory
KSA
Region
Jeddah
Store Code
21140
Amount
SAR 335.00

Dear @Thangarajan Kulandavel<mailto:[email-masked]>,
Pls as we discussed over the phone to provide customer GC as a compensation due to human error. Pls update

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Anwar Abdullah
Sent: Monday, March 2, 2020 11:13 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Manager Dome <[email-masked]<mailto:[email-masked]>>; Nesreen Saeed <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Issue - 6450014687

Dear @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>,

I will communicate with store now
will update you very soon ..

T&R
Anwar Abdullah
Centrepoint - KSA - Riyadh
Ext. 3738
[email-masked]<mailto:[email-masked]>

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 11:07 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Manager Dome <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: RE: C&C Issue - 6450014687

HI @Anwar Abdullah<mailto:[email-masked]>

Please help and assist store to process RTS for mention order ,
Please note that order exceed 30 days Pickup complete

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 8:59 PM
To: Dome Splash <[email-masked]<mailto:[email-masked]>>; Manager Dome <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6450014687

External email sender, please take precaution.
Dear Team,

Order: 6450014687

Kindly do RTS urgently. The order status has already been updated to pickup completed since Feb 25, 2020.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "dome splash" <[email-masked]<mailto:[email-masked]>>
Cc: "Vinodhini Chandrasekaran, TCS" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 10:22:02 AM
Subject: RE: C&C Issue - 6450014687

@Dome Splash<mailto:[email-masked]>

Please try RTS now

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 9:01 PM
To: Manager Dome <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Vinodhini Chandrasekaran (TCS) <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6450014687

External email sender, please take precaution.
Dear Manager,

Kindly process RTS for the following order: 6450014687

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>
To: "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Sankar T" <[email-masked]<mailto:[email-masked]>>
Cc: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "dome splash" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 6:26:34 PM
Subject: Re: C&C Issue - 6450014687

Hi Team,

Consignment status updated as “ PICKUP_COMPLETE “  , please try to do RTS.

Ord_Item
Order_Qty
p_shippedquantity
Ord_Cons
TrackingId
p_issalerealized
Code
modifiedTS
p_total
6450014687-160809550
2.00000000
2
6450014687-88887001431120191106
#201911061270355
true
PICKUP_COMPLETE
2020-02-25 12:39:03.0
335.0
6450014687-161587460
1.00000000
1
6450014687-88887001431120191106
#201911061270355
true
PICKUP_COMPLETE
2020-02-25 12:39:03.0
335.0
6450014687-161587493
1.00000000
1
6450014687-88887001431120191106
#201911061270355
true
PICKUP_COMPLETE
2020-02-25 12:39:03.0
335.0
6450014687-161587519
1.00000000
1
6450014687-88887001431120191106
#201911061270355
true
PICKUP_COMPLETE
2020-02-25 12:39:03.0
335.0

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: "Vinodhini Chandrasekaran (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 February 2020 at 1:42 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Anwar Abdullah <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Manager Dome <[email-masked]<mailto:[email-masked]>>, Dome Splash <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>, Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6450014687

Dear Team,
Republished the order status from OMS to hybris. Try to do RTS now.
@Sankar T<mailto:[email-masked]>  Kindly check the status of the order #6450014687 in hybris and revert back.
Thanks and Regards,
Vinodhini

________________________________
From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 24, 2020 10:21:32 PM
To: Anwar Abdullah <[email-masked]<mailto:[email-masked]>>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Manager Dome <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6450014687

External email sender, please take precaution.
Dear Anwar,

Kindly assist with the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "dome splash" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 12:30:21 PM
Subject: RE: C&C Issue - 6450014687

Hi @Anwar Abdullah<mailto:[email-masked]>

As per customer she didn’t collect it, please check with 21140 to process RTS

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 12:38 AM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: LMG OMS <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Manager Dome <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Saad Alonaizi <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6450014687

External email sender, please take precaution.

Hi Mahmoud,

Kindly advise if there is an update on the below case. Thank you for your help!

Regards,
Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Cc: "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan, TCS" <[email-masked]<mailto:[email-masked]>>, "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "dome splash" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 21, 2020 10:29:51 PM
Subject: Re: C&C Issue - 6450014687

Hi Mahmoud,

Customer has confirmed he did not pickup his order and to confirm his case with Branch Manager: Mr. Adnan Fadel , Dome Branch Manager as he is aware about his case.

Kindly advise further. Thank you.

Regards,
Apoorv

________________________________

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "LMG OMS" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan, TCS" <[email-masked]<mailto:[email-masked]>>
Cc: "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "Mohd Imran" <[email-masked]<mailto:[email-masked]>>, "dome splash" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>, "Saad Alonaizi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 10:47:44 AM
Subject: RE: C&C Issue - 6450014687

Hi @Apoorv Joshi<mailto:[email-masked]>

Please check with customer once again as order was updated as collected on 16th Jan,

@LMG OMS<mailto:[email-masked]>@Jishan Sahib<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>

Order status still Ready for pickup on hybris

Mahmoud

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 19, 2020 4:24 AM
To: Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>
Cc: Manager Dome <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Mohd Imran <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: C&C Issue - 6450014687

External email sender, please take precaution.

Dear Naseem,

Kindly assist in closing the below case. Case pending since long.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "dome splash" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 7:43:26 PM
Subject: RE: Automatic reply: C&C Issue - 6450014687

Hi @Naseem Siddiqi<mailto:[email-masked]>,

Please help us to get this case closed.

Regards

Imran

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 17, 2020 3:58 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>
Cc: Manager Dome <[email-masked]<mailto:[email-masked]>>; Naseem Siddiqi <[email-masked]<mailto:[email-masked]>>; Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Automatic reply: C&C Issue - 6450014687

External email sender, please take precaution.

Hi Imran,

We steel waiting for update ,the customer is chasing us for his refund

Thanks & Regards,
Seeta Kunwar

________________________________

From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Manager Dome" <[email-masked]<mailto:[email-masked]>>, "Naseem Siddiqi" <[email-masked]<mailto:[email-masked]>>
Cc: "anwar abdullah" <[email-masked]<mailto:[email-masked]>>, "Dome Splash" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 9:20:22 PM
Subject: RE: Automatic reply: C&C Issue - 6450014687

Hi @Manager Dome<mailto:[email-masked]>,

Please confirm if the shipment is picked by customer share the POD.

In case not picked please proceed with refund.

Regards

Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 7:30 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Anwar Abdullah <[email-masked]<mailto:[email-masked]>>; Dome Splash <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Automatic reply: C&C Issue - 6450014687

External email sender, please take precaution.

Hi Team,

Kindly assist in closing the below case. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "dome splash" <[email-masked]<mailto:[email-masked]>>
Cc: "Anwar Abdullah" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 10:03:54
Subject: Re: Automatic reply: C&C Issue - 6450014687

Dear Manager,

With reference to the order number: 6450014687<callto:6450014687>

Kindly confirm if this order is still at the store or has it already been picked up? If at the store, please proceed with RTS, customer no longer wants this order. If already picked up, please share POD for the same as the customer is reporting he has not picked this order up.

Please do the needful on an urgent basis. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Qazi Mohammed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 14, 2020 1:17:15 PM
Subject: Automatic reply: C&C Issue - 6450014687

I am on leave, please reach out below folks in my absence

1: Click & collect stores & Customers issues / Returns and finance queries.

Anwar Abdullah ([email-masked]<mailto:[email-masked]>)

Arnel Navor [email-masked]<mailto:[email-masked]>

2: Order received physically but not available in Sahla receive tab.

Create an incident and share with ([email-masked]<mailto:[email-masked]>)

3: SVI issues.

Vishu Jain ([email-masked]<mailto:[email-masked]> )

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com