Subject: RE: Assistance required: Case id - 473156 Order Number: 6444072290
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Manager.Jarir <[email-masked]>, Qazi Mohammed <[email-masked]>, Anwar Abdullah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 2 Mar 2020 08:47:59 +0000

Hi @Anwar Abdullah<mailto:[email-masked]>

Below For your assist please,

Mahmoud

From: Seeta Seeta <[email-masked]>
Sent: Friday, February 28, 2020 5:05 PM
To: Manager.Jarir <[email-masked]>; Qazi Mohammed <[email-masked]>; Anwar Abdullah <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Fwd: Assistance required: Case id - 473156 Order Number: 6444072290

External email sender, please take precaution.
Hi Team,

Still, we have not received any update in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "manager jarir" <[email-masked]<mailto:[email-masked]>>, "qazi mohammed" <[email-masked]<mailto:[email-masked]>>, "anwar abdullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 11:19:56 AM
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us in the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 10:30:28
Subject: Assistance required: Case id - 473156 Order Number: 6444072290

Hi Team,

Kindly assist us on the below issue.
​
Problem statement: The customer has complained to us that he has not collected his order.

Case id - 473156
Order Number: 6444072290
Order Created: Sep 4, 2019
Order Delivery Mode: Store pickup
Store: Babyshop21132

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection.
​
The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same.
​
We request you to please do the needful on a priority.

Regards,
Manish

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