Subject: RE: Delayed collection: Case id - 479621, Order ID: 9768847855
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Kiranraju Nair <[email-masked]>, Vaibhav Ohri <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 2 Mar 2020 08:41:13 +0000

Hi @Ashish Karini<mailto:[email-masked]>

Please assist,.

Mahmoud

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, March 2, 2020 6:58 AM
To: Kiranraju Nair <[email-masked]>; Vaibhav Ohri <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Delayed collection: Case id - 479621, Order ID: 9768847855

External email sender, please take precaution.
Hi Team,

We are still waiting an update on below case, customer is chasing us everyday.
Kindly look and help us to close this case.
Thank you for your help.

Regards,
Fauzan

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Vaibhav Ohri" <[email-masked]<mailto:[email-masked]>>, "Kiranraju Nair" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 February, 2020 18:25:42
Subject: Re: Delayed collection: Case id - 479621, Order ID: 9768847855

Hi Team,

With the reference to the tracking number: RP0205000459, the return requested was created on 2/5/20 but till now the collection has not done yet.

So we request you to kindly arrange the collection for above tracking number on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 7:57:17 AM
Subject: Delayed collection: Case id - 479621, Order ID: 9768847855

Hi Team,

We request you to help us with the below collection.

Kindly note that it's been more than 20 days since the collection request has been created.

Problem Statement:  What is the issue (Late Collection) Courier Team

Case id - 479621
Order Date: 1/30/2020
Order ID: 9768847855
Tracking ID: RP0205000459
Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 2/5/2020 and till now the item has not collected from the customer so kindly arrange the collection on a priority basis.

Regards,
Manish

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