Subject: RE: Unauthorized Transaction Issue - 418716
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Mon, 2 Mar 2020 08:16:20 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please ask customer to check with his back and share below

RC ................................. :
Credit Card................... :
Merchant ID.................. :
Transaction Date........... :
Amount (AED).............. :
Auth ID.......................... :
ARN............................... :

Mahmoud

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, February 27, 2020 1:07 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Unauthorized Transaction Issue - 418716

External email sender, please take precaution.
Hi Team,

With reference to the ticket ID: 418716

Customer is reporting that there is an unauthorized transaction in his card under Landmark on Dec 9, 2019 for an amount of SAR 139. He has mentioned that on the date this transaction was made, he was in India and he did not place any order. Customer also shared his bank statement regarding the same.

We raised a Jira with the bank statement under REL-81518 however, we are not getting any response from the concerned.

Customer's registered email address: [email-masked]<mailto:[email-masked]>.

Kindly look into this and help us close this case. Thank you for your help!

Regards,
Apoorv
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