Subject: New comment - [#497952] RE: WWD damaged item/6465410399
From: Centrepoint <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 02 Mar 2020 04:56:26 +0000

There is a new comment in the ticket submitted by EcomRDC babyshop5 to HelpCPAE   Comment added by : EcomRDC babyshop5  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Please find the below attached screen shot 1 pcs collected.</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img width="727" height="395" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTk1MzYwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.72-fB1PlUWhI2CrFrVhiXTlycU6P1MRPD46NuEMczMw"></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Akram Shaik</span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Babyshop Nursery Warehouse GDMS operations</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Ext</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>: 3635 ,
<b>Mobile</b>: +966 530548756</span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>: [email-masked]</span><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Mahmoud Emadeldin Mahmoud Elsayed
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<b>Sent:</b> Monday, March 02, 2020 7:40 AM<br>
<b>To:</b> EcomRDC babyshop5; Seeta Seeta; Centrepoint; Babyshop<br>
<b>Cc:</b> Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi; asjad hussain; Sachin Maheshwari; Escalations Dxbteam; Mohammed Shoukath; Sujeewa Hurbert<br>
<b>Subject:</b> RE: WWD damaged item/6465410399</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>HI Akram,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Please advise item ID,
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Mahmoud</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> EcomRDC babyshop5 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 1, 2020 6:40 PM<br>
<b>To:</b> Seeta Seeta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mahmoud Emadeldin Mahmoud Elsayed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Shakeeb Arsalan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fauzan Ahmad, Musalman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Apoorv Joshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 asjad hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sachin Maheshwari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mohammed Shoukath &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sujeewa Hurbert &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: WWD damaged item/6465410399</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The subject damage item customer retuned. Collected by our delivery team.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>So please provide RMA.</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Thanks &amp; regards,</span></div>
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<span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Akram Shaik</span><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Babyshop Nursery Warehouse GDMS operations</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Ext</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>: 3635 ,
<b>Mobile</b>: +966 530548756</span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#777777'>:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:8.0pt;font-family:"Tahoma","sans-serif";color:#767171'></span>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial","sans-serif";color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Seeta Seeta [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> Friday, February 28, 2020 3:45 PM<br>
<b>To:</b> Sujeewa Hurbert; EcomRDC babyshop5<br>
<b>Cc:</b> Shakeeb Arsalan; Fauzan Ahmad, Musalman; Apoorv Joshi; asjad hussain; Sachin Maheshwari; Escalations Dxbteam<br>
<b>Subject:</b> Re: WWD damaged item/6465410399<br>
<b>Importance:</b> High</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style='font-family:"Arial","sans-serif";color:black'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial","sans-serif";color:black'>In the below case customer is complaining that she has received the damaged item. So we request you to check this concern and let us know whether the replacement can be done for
 the same or not.</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial","sans-serif";color:black'>Waiting for your response.</span></div>
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<div class="MsoNormal"><span style='font-family:"Arial","sans-serif";color:black'>Thanks &amp; Regards,<br>
Seeta Kunwar</span></div>
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<b><span style='font-family:"Arial","sans-serif";color:black'>From:
</span></b><span style='font-family:"Arial","sans-serif";color:black'>"asjad hussain" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>To: </b>"Seeta Seeta" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>"Shakeeb Arsalan" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Fauzan Ahmad, Musalman" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, "Apoorv Joshi" &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent: </b>Friday, February 28, 2020 3:15:12 PM<br>
<b>Subject: </b>Re: WWD damaged item/6465410399</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">​Hi team,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247">WWD DAMAGED ITEM<br>
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Problem Statement: BABYSHOP TEAM<br>
Order Date : </span><span class="object"><span style="font-size:10.5pt;font-family:-apple-system;color:#005A95">Feb 13</span></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">, 2020<br>
Order ID: </span><span class="object"><span style="font-size:10.5pt;font-family:-apple-system;color:#005A95"><a target="_blank" rel="noreferrer"><span style="color:#005A95;text-decoration:none">6465410399</span></a></span></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Tracking ID: 00000080016115354<br>
Assistance Required: Damaged Item Received<br>
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Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is damaged, customer also provided us the picture of damaged item.Now customer is asking for return and refund the item. So we request
 you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
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Regards,</span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Asjad</span></div>
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