Subject: RE: Order Delay - 6464360833
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Sun, 1 Mar 2020 10:57:59 +0000

Looping in @Sagaya Suresh Kumar<mailto:[email-masked]> Please close this case on priority.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, February 27, 2020 2:18 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: Order Delay - 6464360833

External email sender, please take precaution.
Hi Team,

Kindly assist in closing the below case. Customer wish to cancel the order due to the delay. Escalated multiple times to WH, no response received from their end.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 9:49:07 PM
Subject: Late Shipping(6464360833)

Hi Team,

Problem Statement: Cancellation of the order due to late shipping
Order Date: Feb 7, 2020
Order ID: 6464360833
Tracking ID: Consignment not ready
Assistance Required: Need to cancel the order urgently due to late shipping

Issue Description: The customer placed an order on Feb 7, 2020, and till now she has not received the order. As per the hybris, the consignment is not ready yet.
The customer is very irate and angry due to late shipping of the order and now the customer is asking urgent delivery within 1 day or to cancel the order and process the refund immediately.
Escalated twice to the warehouse but did not receive any response from their end.

Regards,
Abhishek Borgaonkar

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Subject: Fwd: [#477443] - Re: ﻿ Order confirmed!
From: Centrepoint <[email-masked]>
To: Sagaya Suresh Kumar <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Suvadeep Saha <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Feb 2020 12:13:40 +0000

External email sender, please take precaution.

Hi Team,

Problem Statement: Cancellation of the order due to late shipping
Order Date: Feb 7, 2020
Order ID: 6464360833
Tracking ID: Consignment not ready
Assistance Required: Need to cancel the order urgently due to late shipping

Issue Description: The customer placed an order on Feb 7, 2020, and till now she has not received the order. As per the hybris, the consignment is not ready yet.

The customer is very irate and angry due to late shipping of the order and now want to cancel the order and want the refund immediately.

Regards,
Abhishek

   On Sun, 23 Feb at 6:48 PM , Centrepoint <[email-masked]> wrote:
   Hi Team,

   Problem Statement:  Late Shipping
   Order Date: Feb 7, 2020
   Order ID: 6464360833
   Tracking ID: Consignment not ready
   Assistance Required: Need Urgent Delivery

   Issue Description: The customer placed an order on Feb 7, 2020, and till now she has not received the order. As per the hybris the order status is ready to be shipped/shipped.

   The customer is chasing us for his/her order so we request you to expedite the delivery date.

   Regards,
   Abhishek

      On Sun, 23 Feb at 11:18 AM , Zainab Alsadah <[email-masked]> wrote:
      What is the status of this order?

      It has not been shipped yet. Please provide a delivery date.

      Get Outlook for Android<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cf963ddd0d9e14be3358408d7b9ec28c9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637182296265194090&sdata=8c2vx7S4cqHpD9k0sQ4VwML3i3PpyB0YqoX%2Bzh4DuDk%3D&reserved=0>

        _____

      From: support=[email-masked] <support=[email-masked]> on behalf of Centrepoint <[email-masked]>
      Sent: Friday, February 7, 2020 2:04:24 PM
      To: Zainab Alsadah <[email-masked]>
      Subject: Order confirmed!

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Your order has been successfully placed.
Hi Zainab Alsadah, thanks for shopping with us.
For your reference, your order number is 6464360833<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.centrepointstores.com%2Fsa%2Fen%2Fmy-account%2Forder%2F6464360833%3Futm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dorder_confirmation_SA_en&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cf963ddd0d9e14be3358408d7b9ec28c9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637182296265254056&sdata=zmSFBPyX42FOkB6h4ywvuDq%2FMVOtOlxeeovHeCjUaoI%3D&reserved=0>.
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Zainab Alsadah
Safwa
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Safwa
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xxxx xxxx xxxx 9694
Zainab A Alsadah
Order Details

Item
Description
Total Price

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BABYSHOP
Joie Spin 360 Car Seat
Color: Black
Quantity: 1
SAR 1,380

Subtotal:       SAR 1,380

Savings:        - SAR 138

Standard ground shipping:

        FREE

Total   SAR 1,242

Your order could earn you 473 Shukrans.
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477443:1125156