Subject: Re: WWD Item manufacturer issue, // 8367775098
From: Seeta Seeta <[email-masked]>
To: midhun madhu <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 1 Mar 2020 03:34:34 -0700 (MST)

Hi Midhun, 

I hope your are doing well! 

With the reference to the order number: 8367775098, The customer placed the order for Juniors Jazz Stroller with Canopy and it was delivered to the customer on 23 Jan 2020. However, as per the customer there is some issue with the item and its not working properly. So could you please check and let us know whether we can arrange a technician visit to the customer place to see what is the issue. 

The item details are: 
161636520 - - Juniors Jazz Stroller with Canopy 
Item Cost : KWD32.00 

Waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "midhun madhu" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, February 29, 2020 5:52:59 PM 
Subject: Re: WWD Item manufacturer issue, // 8367775098 

Hi Team, 

awaiting a response, Any update? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "midhun madhu" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 22 February, 2020 14:50:19 
Subject: Re: WWD Item manufacturer issue, // 8367775098 

Hi Team, 

awaiting a response, Any update? 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "midhun madhu" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 14 February, 2020 17:47:38 
Subject: Re: WWD Item manufacturer issue, // 8367775098 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 14 February, 2020 16:12:33 
Subject: WWD Item manufacturer issue, // 8367775098 

Hi Team, 

Problem Statement: WWD Item manufacturer issue, 

Order Date: 18-Jan-2020 

Order ID: 8367775098 
Tracking ID: 00000020011134875 
Item id 161636520 , 
Delivery Date; 23/01/20 
Assistance Required : Please send the team to fix the issue. 

Issue Description: The item has been delivered on 13 Jan 2020, but the customer is complaining that the product is not working properly (the front wheels are not steady), Customer shared a video with us but we are not able to send it to you. 
kindly check and assist us further ASAP, 

Thanks & Regards, 
Syed Ataullah