Subject: RE: Order Delay - 6463175376
From: Ramesh Gottimukkala <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, ksalmglogistics Rydconloc <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>
Date: Sun, 1 Mar 2020 10:03:54 +0000

Dear Sagaya/Arish

Please check and kindly help team to resolve the issue

Thanks

From: Mohammad Shababe Quamar <[email-masked]>
Sent: Sunday, March 1, 2020 11:50 AM
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>
Subject: RE: Order Delay - 6463175376

Looping in @Ramesh Gottimukkala<mailto:[email-masked]> Multiple times escalated with concern team, but still not getting proper action on delivery schedule of below order.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 27, 2020 3:13 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>
Subject: Order Delay - 6463175376

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6463175376
AWB: FC01301000855
Ticket ID: 450368

Order placed on Jan 30, 2020 and the order is still not delivered. LMG advised us to provide correct contact number for the customer, which was shared with them and as per their confirmation it was updated. However, the order is still undelivered. The last update on tracking that is showing is undelivered on Feb 19, 2020.
0547169791 or 0506859424. Whatsapp NUMBER +639270710592

Kindly assist in closing this case as the customer is still chasing for his order and he is continuously denying receiving no phone calls.

Thank you for your help!

Regards,
Apoorv

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Fwd: [#450368] - FC01301000855
From: Landmark Group <[email-masked]>
To: ksalmglogistics Rydconloc <[email-masked]>, Bm olmriyadh <[email-masked]>, Olm Riyadh <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>
Date: Fri, 21 Feb 2020 20:58:18 +0000

External email sender, please take precaution.

Dear Arish,

AWB: FC01301000855

Could you please check with the team and check as to why this is not getting delivered now. Customer has already provided correct contact number and as confirmed by you it has been updated as well.

0547169791 or 0506859424. Whatsapp NUMBER +639270710592

Please confirm if the customer is being contacted on the correct contact number for delivery arrangement. Thank you for your help in closing this case.

Regards,
Apoorv

   On Sun, 16 Feb at 9:42 AM , [email-masked] <[email-masked]> wrote:
   Dear dinesh – please arrange a delivery for this customer asap.
   Customer has shared the phone numbers number. 0547169791 or 0506859424. WHATS UP NUMBER +639270710592.

   Thanks
   Arish.

      From: Landmark Group <[email-masked]>
      Sent: 15 February, 2020 10:37 AM
      To: ksalmglogistics Rydconloc <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
      Cc: Escalations Dxbteam <[email-masked]>; Suvadeep Saha <[email-masked]>
      Subject: Fwd: [#450368] - FC01301000855

      External email sender, please take precaution.
      Problem Statement: Late delivery

      Order Date : Jan 30, 2020
      Order ID: 6463175376
      Tracking ID: FC01301000855

      Assistance Required: Need urgent delivery

      Issue Description: Customer is asking for the order as it already shipped on 30 Jan, 2020 but still not deliver to the customer.

      Customer has shared the phone numbers number. 0547169791 or 0506859424. WHATS UP NUMBER +639270710592.

      Please deliver the order on priority.

      Regards,
      Abhishek Sisodia

         On Tue, 11 Feb at 4:09 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
         Problem Statement: Late delivery

         Order Date : Jan 30, 2020
         Order ID: 6463175376
         Tracking ID: FC01301000855

         Assistance Required: Need urgent delivery

         Issue Description: Customer is asking for the order as it already shipped on 30 Jan, 2020 but still not deliver to the customer.

         Customer has shared the phone numbers number. 0547169791 or 0506859424. WHATS UP NUMBER +639270710592.

         Please deliver the order on priority.

         Regards,
         Abhishek Sisodia

            On Sun, 9 Feb at 2:53 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:

            Problem Statement: Late delivery

            Order Date : Jan 30, 2020
            Order ID: 6463175376
            Tracking ID: FC01301000855

            Assistance Required: Need urgent delivery

            Issue Description: Customer is asking for the order as it already shipped on 30 Jan, 2020 but still not deliver to the customer.
            Please deliver the order on priority.

            Regards,
            Shivani

      450368:1125156
      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Ccde28056820945f063dd08d7b710ca13%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637179155055255907&sdata=2S4ARGSXi7VyAkdd%2F9cnSM7eXTPCsJUD71fjzYojVYw%3D&reserved=0>

      450368:1125156