Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Mar 2020 02:27:47 -0700 (MST)

Kindly update us on the below issue? 

From: "Seeta Seeta" <[email-masked]> 
To: "manager jarir" <[email-masked]>, "qazi mohammed" <[email-masked]>, "anwar abdullah" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, 28 February, 2020 18:35:03 
Subject: Fwd: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi Team, 

Still, we have not received any update in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "manager jarir" <[email-masked]>, "qazi mohammed" <[email-masked]>, "anwar abdullah" <[email-masked]> 
Cc: "Manish Kumar" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, February 25, 2020 11:19:56 AM 
Subject: Re: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi Team, 

Kindly assist us in the below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 25 February, 2020 10:30:28 
Subject: Assistance required: Case id - 473156 Order Number: 6444072290 

Hi Team, 

Kindly assist us on the below issue. 
​ 
Problem statement: The customer has complained to us that he has not collected his order. 

Case id - 473156 
Order Number: 6444072290 
Order Created: Sep 4, 2019 
Order Delivery Mode: Store pickup 
Store: Babyshop21132 

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection. 
​ 
The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same. 
​ 
We request you to please do the needful on a priority. 

Regards, 
Manish