Subject: RE: Issue with order//6461664051
From: Sachin Maheshwari <[email-masked]>
To: Seeta Seeta <[email-masked]>, Anees Mansoor <[email-masked]>, Salik Khan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Mar 2020 07:27:02 +0000

Hi @Anees Mansoor<mailto:[email-masked]>,

Can you please help us with below case of D-Link camera in KSA.

Regards
Sachin
04-5175412

From: Seeta Seeta <[email-masked]>
Sent: Sunday, March 1, 2020 11:20 AM
To: Sachin Maheshwari <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Issue with order//6461664051
Importance: High

External email sender, please take precaution.
Hi Sachin,

I hope you are doing well!

With the reference to Order  6461664051, the customer contacted us complaining that the camera which he has received turns off and on automatically and when the camera turns on there is no picture. The order was delivered to the customer on 20 Jan 2020.

The item details are:
161543738 - - D-Link DCS-8010LH Day & Night HD Wi-Fi Baby Monitor Camera

Now the customer is asking for return and refund/ exchange the item. So we request you to check and let us know if we can offer a return or exchange to the customer or not.

Thanks & Regards,
Seeta Kunwar
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