Subject: Issue with order//6461664051
From: Seeta Seeta <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 1 Mar 2020 00:20:09 -0700 (MST)

Hi Sachin, 

I hope you are doing well! 

With the reference to Order 6461664051, the customer contacted us complaining that the camera which he has received turns off and on automatically and when the camera turns on there is no picture. The order was delivered to the customer on 20 Jan 2020. 

The item details are: 
161543738 - - D-Link DCS-8010LH Day & Night HD Wi-Fi Baby Monitor Camera 
Now the customer is asking for return and refund/ exchange the item. So we request you to check and let us know if we can offer a return or exchange to the customer or not. 

Thanks & Regards, 
Seeta Kunwar