Subject: Re: Statement: collection issue//6462973886
From: Seeta Seeta <[email-masked]>
To: [email-masked]
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ammar <[email-masked]>, [email-masked], escalations dxbteam <[email-masked]>
Date: Sat, 29 Feb 2020 23:31:10 -0700 (MST)

Hi Team, 

With reference to the order number:6462973886, the customer is claiming that he has not collected the order from the store. But as per the hybris status the order has already collected on 2/7/20 5:57 AM. 

So kindly check this concern and provide us the proof of collection. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, March 1, 2020 11:11:54 AM 
Subject: Statement: collection issue 

Hi Team, 

Problem Statement: collection issue, 
Order Date:Jan 28, 2020 
Order ID: 6462973886 
Tracking ID: 646297388622999991 
Centrepoint 21046 

Assistance Required: Need to check and update us. 

Issue Description: customer is complaining he did not receive the order from the store but in hybrise is completed and delivered 

Regards, 
Ammar,