Subject: RE: need product information /// 6465043852
From: Malik Ismail <[email-masked]>
To: Ron Thomas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "[email-masked]" <[email-masked]>, Raveen Sethupathy <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>, Namrita Kanjani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 1 Mar 2020 05:28:22 +0000

Hi Shakeeb,

Currently item removed from website. 161912724 - - Textured Sweater with Round Neck and Long Sleeves. Size

Apology to customer and advise return and refund.

Regards,
Malik Ismail
From: Ron Thomas <[email-masked]>
Sent: Sunday, March 1, 2020 9:15 AM
To: Shakeeb Arsalan <[email-masked]>; [email-masked]; Raveen Sethupathy <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>; Namrita Kanjani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: need product information /// 6465043852

@Malik Ismail<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Date: Thursday, February 27, 2020 at 10:23 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Shivani Rani <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: need product information /// 6465043852

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern.

Regards
shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 February, 2020 21:17:58
Subject: need product information /// 6465043852

Hi Team,

Ticket number: 466904
Problem Statement: Wrong item delivered twice.
Order ID: 6465043852
Assistance Required: Need item information

Issue Description: Customer reported that he placed the order from max twice and both the time he got the wrong item and the same shirt.

Now, the customer is asking do we have the stock of the item so that he again place an order. Please share the item availability in KSA.

The name of the item is 161912724 - - Textured Sweater with Round Neck and Long Sleeves. Size: Large.
​
Kindly advise on priority if there is a mismatch in inventory and how should the customer place the order to receive the correct item in correct size.

We have already escalated this case but no positive response.

Kindly check and update.

Thank you for your help!

Regards,
Shivani

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