Subject: Re: WWD damaged item/6465410399
From: Apoorv Joshi <[email-masked]>
To: Asjad Hussain <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 29 Feb 2020 17:46:47 -0700 (MST)

Asjad, 

Share the item details? Why is this escalation incomplete? There are 2 WWD items in this order. You should mention the item ID when escalating for damaged item. 

Regards, 
Apoorv 

From: "sachin maheshwari" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "sujeewa hurbert" <[email-masked]>, "ecomrdc babyshop5" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, February 28, 2020 11:33:52 PM 
Subject: Re: WWD damaged item/6465410399 

What is the item? 
Where are details of item / item id. 

Regards 
Sachin 

From: Seeta Seeta <[email-masked]> 
Sent: Friday, February 28, 2020 4:44:36 PM 
To: Sujeewa Hurbert <[email-masked]>; EcomRDC babyshop5 <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; asjad hussain <[email-masked]>; Sachin Maheshwari <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: WWD damaged item/6465410399 

External email sender, please take precaution. 
Hi Team, 

In the below case customer is complaining that she has received the damaged item. So we request you to check this concern and let us know whether the replacement can be done for the same or not. 

Waiting for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, February 28, 2020 3:15:12 PM 
Subject: Re: WWD damaged item/6465410399 

​Hi team, 

WWD DAMAGED ITEM 

Problem Statement: BABYSHOP TEAM 
Order Date : Feb 13 , 2020 
Order ID: [ callto:6465410399 | 6465410399 ] 
Tracking ID: 00000080016115354 
Assistance Required: Damaged Item Received 

Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they received is damaged, customer also provided us the picture of damaged item.Now customer is asking for return and refund the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Asjad 

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