Subject: Fwd: Missing item/ 6460301904
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ammar Ali <[email-masked]>
Date: Sat, 29 Feb 2020 12:39:45 -0700 (MST)

Hi Team, 

With reference to the order numbe: 6460301904 

Order placed on Jan 9, 2020 and this is partially delivered. The items which customer has received are: 
161817917 - - Glitter Embellished Ballerina Flats with Bow 
161172732 - - Textured Slip-On Ballerina Shoes 

There are 2 consignment that are created in this order but under both consignment it is the same 2 items as above. 1 item is showing OMS Cancellation in progress since Jan 10, 2020 and the remaining item which is missing - 161172732 - - Textured Slip-On Ballerina Shoes, is not available for partial cancellation nor when trying to create an RMA> 

The case has been escalated multiple times to the concerned team as per the matrix however, we are receiving no response on the same. Kindly assist in closing this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ammar Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Inayat Ali" <[email-masked]> 
Sent: Friday, January 17, 2020 9:03:54 PM 
Subject: Fwd: Missing item/ 6460301904 

Hi Team, 

Kindly assist with the following concern. 

regards 
Shakeeb 

From: "Ammar Ali" <[email-masked]> 
To: "Inayat Ali" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 17 January, 2020 07:32:59 
Subject: Missing item/ 6460301904 

Ticket : 401788 

Hi Team, 

Problem Statement – missing item 
Order ID – 6460301904 

Assistance Required – Need missing item 

Customer has placed an order of four items (161817917 & 161172732 & 161779515 & 161737893 ) on 9-Jan-2020 and this item 161737893 has been cancelled by warehouse on 10/01/20 so three items should be delivered to the customer ,However. The customer received only two items out of 3 items and this item (161779515) is missing, 

Hybris is showing two consignments and both consignments having the same items 161172732 and this 161817917 
and the status still ready to shipped and shipped . 

Please check on that and do the needful as the customer still want the item. 

Regards, 
Ammar Ali