Subject: RE: Cancellation of the order // 6464466870
From: Mohammad Shababe Quamar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sat, 29 Feb 2020 15:00:06 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]>

Refund has been done.

Thanks,
Shababe Quamar

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, February 27, 2020 10:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Re: Cancellation of the order // 6464466870

External email sender, please take precaution.
Hi Team,

Kindly assist regarding the following concern

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 February, 2020 19:47:23
Subject: Cancellation of the order // 6464466870

Hi Team,

Ticket number: 479833
Problem Statement: Cancellation of the order
Order Date : 08-Feb-2020
Order ID:  6464466870

Assistance Required: Need cancellation and refund

Issue Description: Customer placed an order on 8 Feb and he did not get his order and there is no details in the consignment.
​
So, due to late delivery he wants to cancel the order so we have already updated in the cancellation sheet on 22 Feb, 2020 but still this order is not cancel.
​
Now, customer is very irate and wants his refund. We request you to please cancel the order and process the refund.
​
Thank you for your help!

Regards,
Shivani

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