Subject: RE: Product got damage due to security tag // 6465625132
From: Mohammad Shababe Quamar <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Sat, 29 Feb 2020 14:41:18 +0000

Hi Seeta,

There is RMA on damage item. It’s mean customer already contacted with our call service agent on this.

Thanks,
Shababe Quamar

From: Seeta Seeta <[email-masked]>
Sent: Friday, February 28, 2020 4:48 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; M Ataullah <[email-masked]>
Subject: Re: Product got damage due to security tag // 6465625132
Importance: High

External email sender, please take precaution.
Hi Team,

With the reference to the order number 6465625132, customer received the item along with the security tag and when he tried to take out the tag the item got damaged. So could you please advise us what action do we have to take in this case now.

Waitng for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "M Ataullah" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 28, 2020 11:52:04 AM
Subject: Product got damage due to security tag // 6465625132

Hi Team,

Problem Statement; Product got damage due to security tag,

Order Number; 6465625132
Item ID; 161251367
Value of item; 118.00 SAR (Before discount),
Assistance Required; Need to Approval for refund,

The customer received the item with security tag while removing it the item got damaged by the customer, and now he chewing his refund,
so kindly assist us further ASAP,

Regards
Syed Ataullah

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com