Subject: Re: Missing item / 6453341045
From: Shakeeb Arsalan <[email-masked]>
To: sachin maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammed Obiedo <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Sat, 29 Feb 2020 07:22:03 -0700 (MST)

Hi Sachin, 

Problem statement : (Missing item) Refund approval 
Order Date : Nov 23, 2019 
Order ID: 6453341045 
Tracking ID: S000254876725 

Customer placed order for 10 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 10 items has been Delivered from our side but the customer still saying didn't the remaining item we already mailed they said delivered what they received . 
​ 
Customer raised the concern on 11th Dec 2019 and ever-since we are escalating to the WH without getting any valid response, and as per Shipa, the order has been delivered fully as received from WH. 

1 ITEMS OUT OF 10 IS MISSING, CUSTOMER WANTS THE SAME ASAP.CUSTOMER IS WITH US SINCE 9-2-2018 AND HE IS HAVING 7 ORDERS WITH US, HE REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 161359974 - - Juniors Walt 2-in-1 High Chair 
The cost of the item is : SAR 109.00 

So please provide us approval so we can refund the customer and resolve the ticket. 

Regards, 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammed Obiedo" <[email-masked]> 
Sent: Friday, 21 February, 2020 15:52:51 
Subject: Re: Missing item / 6453341045 

Hi Team, 

A kind reminder ?? 
Help us resolve this issue. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Ghazi Mohammad Ahmed" <[email-masked]> 
Sent: Friday, 7 February, 2020 16:21:58 
Subject: Re: Missing item / 6453341045 

Hi Team, 

Any update? 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Sagaya Suresh Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Inayat Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Ghazi Mohammad Ahmed" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 23:42:59 
Subject: Fwd: Missing item / 6453341045 

Hi Team, 

Kindly assist with the following concern. 

Regards 
Shakeeb 

From: "Ghazi Mohammad Ahmed" <[email-masked]> 
To: "Inayat Ali" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, 15 January, 2020 18:06:44 
Subject: Missing item / 6453341045 

Hi Team, 

(Missing item) 

Order Date : Nov 23, 2019 

Order ID: 6453341045 
Tracking ID: S000254876725 

Missing item : 161359974 - - Juniors Walt 2-in-1 High Chair 
The cost of the item is : SAR 109.00 

Customer placed order for 10 items but as per the customer he has only received 9 items, Under the consignment details we can see that all 10 items has been Delivered from our side but the customer still saying didn't get the remaining item we already mailed the warehouse (courier team) and they said (item not with us , we delivered what we get ) and again we raised this case to warehouse : 3 times but no response . 

Please look for this issue and update us . 

Regards 
Ghazi