Subject: RE: Order Updation - 9769867354
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 29 Feb 2020 11:34:54 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>

Please find the attached mail communication on this order.

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, February 27, 2020 3:28 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Order Updation - 9769867354

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9769867354

Customer has already collected this order and the status is still showing ready to ship. The same has been updated on Order updation sheet on Feb 20, 2020 and no update regarding the same. Customer wish to return items in this order.

Kindly assist in closing this case. Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: New comment - [#493408] Re: INVALID CARTON - 11-FEB-2020
From: Centrepoint <[email-masked]>
To: Centrepoint Al Ghurair Centre <[email-masked]>, Con Loc <[email-masked]>, Deepak Damodaran <[email-masked]>, Dipesh Regmi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammed Idrees <[email-masked]>, Rea Baybay <[email-masked]>, Splash Agc <[email-masked]>, Splash Splashrdcecom <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Vishal Arora <[email-masked]>, Vishu Jain <vishu.ja
Cc: LMG OMS <[email-masked]>, Bopaiah Monnappa <[email-masked]>
Date: Sat, 29 Feb 2020 11:32:58 +0000

External email sender, please take precaution.

There is a new comment in the ticket submitted by Centrepoint Al Ghurair Centre to HelpCPAE

Comment added by : Mohammad Shababe Quamar

Comment Content:

Hi @Thulasiraman Manoharan (TCS)<mailto:[email-masked]> Please help us to close this issue.

Thanks,
Shababe Quamar

   From: Centrepoint Al Ghurair Centre <[email-masked]>
   Sent: Friday, February 28, 2020 5:24 PM
   To: Vishu Jain <[email-masked]>; Vishal Arora <[email-masked]>; CentrePoint Support Team <[email-masked]>; Mohammed Idrees <[email-masked]>; LMG OMS <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>
   Cc: Splash Agc <[email-masked]>; Bopaiah Monnappa <[email-masked]>; Deepak Damodaran <[email-masked]>; Splash Splashrdcecom <[email-masked]>; Dipesh Regmi <[email-masked]>; Rea Baybay <[email-masked]>; Escalations Dxbteam <[email-masked]>; Con Loc <[email-masked]>; Splash Splashrdcecom <[email-masked]>; Rea Baybay <[email-masked]>
   Subject: Re: INVALID CARTON - 11-FEB-2020

   Hi Team,

   Awaiting for your solution on this issue.

   9769867354 & 9769874444 This Two oder number is received by the customer already even without receiving in the sahla system due to customer request as they need the item,
   we hand over the item already.

   9769867369 - This item still in our store not yet updated in our sahla system due to invalid carton, Kindly advise for further action.

   Thanks and Regards,

   May-Ann
   21168
   Centrepoint Al Ghurair Center
   CUG : 052-6473219

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDYzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TxJuUETHky9356Ql8AX4Gmt3XQApq47-FeIOfhPpfFc>
     _____

   From: Vishu Jain <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, February 18, 2020 6:11 PM
   To: Vishal Arora <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
   Subject: RE: INVALID CARTON - 11-FEB-2020

   Hi Thulasi,
   Please check following three orders (physically available in store but showing invalid carton while receiving)
   9769867354
   9769867369
   9769874444

   @Vishal Arora<mailto:[email-masked]> Please escalate to Ahamed Fayaz in case of “no response” on incidents.

   Regards
   Vishu

   From: Vishal Arora <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, February 18, 2020 6:05 PM
   To: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Vishu Jain <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
   Subject: RE: INVALID CARTON - 11-FEB-2020

   +@Mohammed Idrees<mailto:[email-masked]> and @Vishu Jain<mailto:[email-masked]>

   Regards,
   Vishal

   From: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, February 18, 2020 5:57 PM
   To: CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
   Subject: Re: INVALID CARTON - 11-FEB-2020

   Hi Mr. Vishal,

   Still awaiting for this issue, one order number 9769867354 is hand over already to the customer last 16th Feb.  as per the customer he called the customer and its been deliver in our store so he came there and collect the item with the approval of the Babyshop concept manager. We just take the details of the customer. PFA for your reference.

   9769867369
   9769874444

   still in not receive in our sahla due to invalid carton. we raised already to the service now. (INC0680239).

   Thanks and Regards,

   May-Ann
   21168
   Centrepoint Al Ghurair Center
   CUG : 052-6473219

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDYzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TxJuUETHky9356Ql8AX4Gmt3XQApq47-FeIOfhPpfFc>

     _____

   From: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>
   Sent: Thursday, February 13, 2020 4:14 PM
   To: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>
   Subject: Re: INVALID CARTON - 11-FEB-2020

   Hi Team,

   We raised already, SR number. INC0680239.

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3jOHwheBI4XABP4fuAZFO2IgEmJoHMb0Gk9-vDbBsnQ>

   Thanks and Regards,

   May-Ann
   21168
   Centrepoint Al Ghurair Center
   CUG : 052-6473219

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UEIZVzqdwesdRNGrhNx6cIsyiXjYvLMY2TuRK_9zQ4s>
     _____

   From: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
   Sent: Wednesday, February 12, 2020 11:22 PM
   To: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>
   Subject: RE: INVALID CARTON - 11-FEB-2020

   Hi Centrepoint Team,

   Please raise the SR as soon as possible regarding the issue.

   Thanks & Regards,

   Deepak Damodaran
   Mob- No +971524307577
   Tel No: 048164037

   From: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
   Sent: Wednesday, February 12, 2020 7:13 PM
   To: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>
   Subject: RE: INVALID CARTON - 11-FEB-2020

   Dear Dipesh & Deepak ,

   Please check this  issue and solve,

   Thank you and best regards

      Gobind Khatri

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-Sk_7KY4jlMRtno3BmPYQR8g6KmKOyZpA6kogl6SQEI>
   Splash E-com
     Dubai, UAE
   Landline No 04 821 5833
   https://www.splashfashions.com/ae/en<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cb4f7929031b74f21fe9708d7bd0b2463%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185727871816020&sdata=BBEljsy3Ndz%2FLmc1Piqb%2B8TXkSkzTmCaeui8cwZk6lI%3D&reserved=0>

   From: Centrepoint Al Ghurair Centre
   Sent: Wednesday, February 12, 2020 6:39 PM
   To: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>
   Cc: Splash Agc <[email-masked]<mailto:[email-masked]>>; Bopaiah Monnappa <[email-masked]<mailto:[email-masked]>>
   Subject: INVALID CARTON - 11-FEB-2020

   Hi Team,

   Please be inform you that we received this below order number in our store but 3 orders are showing invalid carton.
   Kindly advise what do to.

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YKjlYouSFgBzUEgOrmMVVfdxUNLy6x-sT3PwscbVgqQ>

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-84ase_96tQAd7i8HOvMWWGnanBC17QnsMk5DsiDNe4>    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jn-DHrD_alhTFiTFBJ2kbPwNGWC1_NlB_OlnsGWzaCQ>    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-9BWSVNZSPkr9MBARjU30zg4PW81Ubtl4tvi569KV-U>

   Thanks and Regards,

   May-Ann
   21168
   Centrepoint Al Ghurair Center
   CUG : 052-6473219

    <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UEIZVzqdwesdRNGrhNx6cIsyiXjYvLMY2TuRK_9zQ4s>

     _____

   From: Splash Splashrdcecom <[email-masked]<mailto:[email-masked]>>
   Sent: Tuesday, February 11, 2020 10:47 PM
   To: Centrepoint Al Ghurair Centre <[email-masked]<mailto:[email-masked]>>; Centrepoint Ajman Corniche <[email-masked]<mailto:[email-masked]>>; Centrepoint Ajman City Centre <[email-masked]<mailto:[email-masked]>>; Centrepoint Bawadi Mall <[email-masked]<mailto:[email-masked]>>; Centrepoint Dalma Mall <[email-masked]<mailto:[email-masked]>>; Centrepoint Dubai Festival City <[email-masked]<mailto:[email-masked]>>; Centrepoint Mirdif City Centre <[email-masked]<mailto:[email-masked]>>; Centrepoint Mall Of The Emirates <[email-masked]<mailto:[email-masked]>>; cp oasissharjah <[email-masked]<mailto:[email-masked]>>; CP Oasis Dubai <[email-masked]<mailto:[email-masked]>>; Centrepoint Skygarden <[email-masked]<mailto:[email-masked]>>; CP WTC <[email-masked]<mailto:[email-masked]>>; cp ibnbattuta <[email-masked]<mailto:[email-masked]>>
   Cc: Aji Chacko <[email-masked]<mailto:[email-masked]>>; Vishal Arora <[email-masked]<mailto:[email-masked]>>; Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; Reggie Jardin <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Splash Support Team <[email-masked]<mailto:[email-masked]>>; CentrePoint Support Team <[email-masked]<mailto:[email-masked]>>; Mohammad Yusuf <[email-masked]<mailto:[email-masked]>>; Santhosh Purayi <[email-masked]<mailto:[email-masked]>>
   Subject: Click & Collect_ DN- 11th-February-2020

   Dear CP Store & SP Store,

   Below is the delivery note of Click & Collect order.
   Kindly mention order number and sender’s name in your acknowledgement. It’s a Mandatory.
   If otherwise it will be considered as store had received the same and will be responsible accordingly.
C l i c k    &    C o l l e c t
Tuesday, February 11, 2020

S.N
CODE
STORE
Order No
Tracking ID
Box/Pkt
IQ
1
21004
CP - AJM
9769902354
202002111367276
1

2
21005
CP - MOE
9769851022
202002111367061
2

3
21005
CP - MOE
9769862849
202002101367016
1

4
21006
CP - SKG
9769845028
202002111367184
1

5
21006
CP - SKG
9769845384
202002111367257
1

6
21006
CP - SKG
9769845787
202002111367059
1

7
21006
CP - SKG
9769860084
202002111367062
1

8
21006
CP - SKG
9769898255
202002111367105
1

9
21011
CP - BAWD
9769802970
202002111367272
1

10
21011
CP - BAWD
9769860087
202002111367274
1

11
21011
CP - BAWD
9769918083
202002111367534
1

12
21014
CP - DALMA
9769934088
202002111367538
1

13
21015
CP - MCC
9769823583
202002111367071
1

14
21015
CP - MCC
9769859025
202002111367261
1

15
21015
CP - MCC
9769873282
202002111367265
1

16
21015
CP - MCC
9769880797
202002111367093
1

17
21015
CP - MCC
9769890609
202002111367540
2

18
21015
CP - MCC
9769920299
202002111367541
1

19
21015
CP - MCC
9769924332
202002111367543
1

20
21168
CP - AGC
9769867354
202002111367064
1

21
21168
CP - AGC
9769867369
202002111367063
1

22
21168
CP - AGC
9769869275
202002111367263
1

23
21168
CP - AGC
9769874444
202002101367017
1

24
21168
CP - AGC
9769925044
202002111367549
1

25
21174
CP - DFC
9769900223
202002111367270
1

26
21174
CP - DFC
9769924539
202002111367546
1

27
21190
CP - AJC
9769893858
202002111367183
1

28
21190
CP - AJC
9769942072
202002111367539
1

29
21247
CP - OAS(DXB)
9769859291
202002111367060
1

30
21247
CP - OAS(DXB)
9769859479
202002101367015
1

31
21247
CP - OAS(DXB)
9769876356
202002111367092
1

32
21247
CP - OAS(DXB)
9769900135
202002111367269
1

33
21248
CP-IBN
9769838905
202002111367058
1

34
21248
CP-IBN
9769845672
202002111367259
1

35
21248
CP-IBN
9769890092
202002111367267
1

36
21459
CP - WTC
9769910702
202002111367533
1

37
21459
CP - WTC
9769925678
202002111367535
1

38
21463
CP - OAS(SHJ)
9769881527
202002111367091
1

40

   Thank you and best regards

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA5MTc2NDY0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.-Sk_7KY4jlMRtno3BmPYQR8g6KmKOyZpA6kogl6SQEI>
   Splash E-com
     Dubai, UAE
   Landline No 04 821 5833
   https://www.splashfashions.com/ae/en<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cb4f7929031b74f21fe9708d7bd0b2463%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185727871816020&sdata=BBEljsy3Ndz%2FLmc1Piqb%2B8TXkSkzTmCaeui8cwZk6lI%3D&reserved=0>

   This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cb4f7929031b74f21fe9708d7bd0b2463%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637185727871825976&sdata=xkxvb5oVW1Wv7uy%2FLR6ddi%2F4P%2B16LZcVFxWIXb4jh9A%3D&reserved=0>

   493408:1125156