Subject: Re: Refund issue: Case id - 414415, order id - 8366227144
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 29 Feb 2020 04:02:03 -0700 (MST)

Looped you in another ticket 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 28 February, 2020 11:31:54 
Subject: Refund issue: Case id - 414415, order id - 8366227144 

Hi Team, 

Kindly note that it's been more than 50 days since the customer placed the order and he has not recieved the refund yet. 

Please see the Jira link for further reference: https://landmark.atlassian.net/browse/REL-82412 

We request you to please look into the issue as we are unable to find the order id - 8366227144 in Hybris, which was placed with email id - [email-masked]. 

For your reference, the customer has shared the proof of deduction as a bank statement against the above order and also shared the order confirmation email. 

Customer Name: Sayyed Asif 
Email: [email-masked] 

Regards, 
Manish