Subject: Arabic Language Test - ABDALLA MODATHIR HUSSEIN
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 29 Feb 2020 02:11:18 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	ABDALLA MODATHIR HUSSEIN 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	AT THE FIRST I WILL APOLOGISE ABOUT FOR THE DEALY , I WILL INFORM HIM THAT THE DELIVERY IS GOING TO TAKE LONGER BECAUSE SOMETHING WRONG HAS OCCURRED ,BECAUSE HE IS IMPORTANT CLIENT FOR US THE DELIVERY WILL BE FREE TO CONTROL HIS ANGER AND TO KEEP OUR REPUTATION , I WILL PROMISE HIE THAT WILL NOT HAPPEN AGAIN , ANYHOW I WILL MAKE SURE HE IS HAPPY AND SATISFIED WITH OUR SOLUTION TO KEEP OUR NAME CLEAN , I WILL THANK HIM FOR HIS UNDERSTANDING AND I WILL APOLOGISE AGAIN 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I M ABDALLA, I M FROM SUDAN, I BORE 12/9/1995 IN JEDDAH,SAUDI ARABIA 
I STUDY PRIME AND HIGH SCHOOL IN SAUDI ARABIA, AFTER THAT I WANT TO INDIA TO STUDY MECHANICAL ENGINEER AT STMARYS COLLEGE AFTER THREE YEARS I TRANSFER MY STUDIES TO GLOCAL UNIVERSITY SAHARANPUR 
U.P. I COMPLETE MY STUDY BEFORE ONE MONTH , I WORKED FOR ONE MONTH AT CALL CENTER , AND I M LOOKING BELDING MY CAREER FROM HERE 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	السؤال هو بالنسبة اليك ما الفرق بين الخدمات الجيد للعميل و الخدمات الممتازة للعميل 

الاجابة الخدمات الجيدة هي توفير احتياجات العميل بكافة الطرق الممكنة 

اما بالنسبة الخدمات الممتازة للعميل هي تتمركز توفير احتياجات العميل مع الاهتمام به و 
بعض التخفيض في الاسعار كي يشعر انه مميز 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اولا لقد عملت في خدمة العملاء من قبل ولدي الخبرة 
ثانيا انا طموح واحب ان اعمل في مجال التسويق 
ثالثا انا اجتماعي مع الدرجة الاولى احب ان اتحدث مع الاسخاص واتعرف على اناس جدد دايما 
رابعا اجد مجال التسويق يعتبر مكانا مناسبا لي 
خامسا انا رجل المغامرة واحب ان اجرب كل جديد 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ساتكلم اليوم عن دنقلا ..دنقلا تقع في شمال السودان تحديدا هي عاصمة الولاية الشمالية ..دنقلا هي مكان ولادة والدي زرت هذه المدينة اخر مره قبل سنتين ...عندما اذهب هناك احس بالراحة النفسية لا اعرف لماذا ربما لان الحياة هناك بسيطة و مختلفة عن حياة المدن معظم الناس هناك يعملون في الزراعة و يأكلون مما يزرعون ...الناس هناك لايهتمون بالاقصاد 
وارتفاع العملة ...لدي بعض الاصدقاء و الاقارب هناك ...اتمنى ان اعمل مشروعا هناك واستقر