Subject: Re: Fetchr Support \ Ticket #1776758 Updated \ Re: lATE COLLECTION // 6465201792
From: Yara Tawakkol Youssef Ehsan <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 29 Feb 2020 08:55:37 +0000 (UTC)

Hi Seeta,  ​  Kindly be noted that we have tried to call the customer but there was no answer from his side.   ​  The order will be under the normal calling process. Also, you can advise the customer to use our application (Fetchr App) or website (https://track.fetchr.us) to schedule and track his order.     Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/673c7664ce61c39e23a640aa3580dd94d550d637d8b897f532e44a308104de6a                       Best Regards,            Yara Tawakol - Client support executive      UAE Phone: +97148018111      KSA Phone: +966114097307 / +966114097301         Website: www.fetchr.us                          
             
              On
              Sat, Feb 29 at 10:29 AM
              ,  Yara Tawakkol Youssef Ehsan <[email-masked]>  wrote:

 Hi Seeta, 
   
 Hope you are having a great day,  Noted, we will contact the customer to schedule the order as soon as possible, and update you once scheduled.  

 Check your ticket status at: https://fetchrsupport.freshdesk.com/public/tickets/673c7664ce61c39e23a640aa3580dd94d550d637d8b897f532e44a308104de6a

 

   
             
Best Regards,

 

 
 
Yara Tawakol - Client support executive 

 UAE Phone: +97148018111 
   
  KSA Phone: +966114097307 / +966114097301  

  
 Website: www.fetchr.us

 

  

 

 
             
              On
              Fri, Feb 28 at  4:15 PM
              ,  Seeta Seeta <[email-masked]>  wrote:
               
 Hi Team, 
   
 We request you to kindly arrange the collection for tracking number: 34135463462710 on urgent basis. 

   
 Thanks & Regards, Seeta Kunwar 

From: "Algaili Ahmed" <[email-masked]> To: "Apoorv Joshi" <[email-masked]> Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> Sent: Friday, February 28, 2020 4:07:17 PM Subject: lATE COLLECTION // 6465201792 

 
 Hi Team, 
  Kindly follow up with Fetcher team to arrange collection for the returned item. 
   
 Hi Team, 
  Customer contact: 0536062050 
 Customer Address: Al khmaseen neighborhood, The Police St,  Wadi El Dawasir. 
 Problem Statement: What is the issue (Late Collection) Courier Team 
 Order Date : Feb 12, 2020 
 Order ID: 6465201792 
 Tracking ID: 34135463462710 
 Assistance Required: Need Urgent Collection 
 Issue Description: The return request was created on 2/18/20 11:20 PM and till now the item has not been collected from the customer so kindly arrange the collection on priority basis. 
  Regards, 
 Algaily