Subject: Re: non returnable item
From: Apoorv Joshi <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 28 Feb 2020 17:20:45 -0700 (MST)

Ezzaldeen, 

Raise this with wwd team, provide them images and ask them to repair or replace it for the customer. If you are not getting reply from the WWD team then please escalate on zimbra. Also, please provide them customer's details, that is, full address and contact number. 

Regards, 
Apoorv 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, February 28, 2020 7:14:20 PM 
Subject: non returnable item 

Hi team, 

With reference to order no 6467035127 

the customer has provided image of the received item and claim it is damaged and old 

ticket id 476345 

please check and advice 

regards, 
Ezzaldeen