Subject: Re: Payment returned back after delivered the order / 6458417721
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Arjun Thapa <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Rehan Khan <[email-masked]>, Seeta Seeta <[email-masked]>, Mohd Zafar <[email-masked]>
Date: Fri, 28 Feb 2020 13:45:05 -0700 (MST)

Hi Malik, 

As per update on Jira, this has been captured on payfort and Landmark account as well. Please advise further. 

Thank you for your help! 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Arjun Thapa" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Rehan Khan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohd Zafar" <[email-masked]> 
Sent: Sunday, February 23, 2020 10:12:14 AM 
Subject: RE: Payment returned back after delivered the order / 6458417721 

Hi [ mailto:[email-masked] | 
@Arjun Thapa ] , 

Please check and update. [ https://landmark.atlassian.net/browse/REL-83224 | https://landmark.atlassian.net/browse/REL-83224 ] 

Regards, 

Malik Ismail 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Friday, February 21, 2020 11:19 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Rehan Khan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]> 
Subject: Re: Payment returned back after delivered the order / 6458417721 

External email sender, please take precaution. 

Hi Team, 

With reference to C&C order #6458417721 

The payment returned back to customer account. 

We raise a ticket on Jira regarding payment issue but did not receive any response from their side. 

Order number - 6458417721 

Regards, 

Fauzan 

From: "Rehan Khan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 21 February, 2020 12:08:40 
Subject: Payment returned back after delivered the order / 6458417721 

Hi Team, 

Customer claim that payment was returned back to his card after order has been delivered. 

We raise a ticket on Jira regarding payment issue but did not receive any response from their side. 

Please do the needful. 

Order number - 6458417721 

Ticket number - 439861 

Regards 

Rehan 

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