Subject: Re: C&C delay in getting the order ready for pickup / 9767336521
From: Apoorv Joshi <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 28 Feb 2020 10:36:14 -0700 (MST)

Tawfik, 

As you can check the order: 9767336521 

This order is marked as lost in transit and a refund has already processed for the same in this order on Feb 27, 2020. Please inform the same to the customer and close the case. 

Regards, 
Apoorv 

From: "Mohammad Musaed" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, February 27, 2020 2:09:29 PM 
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521 

Hi Team, 
Any udate regrading order number 9767336521 

Thank you . 

From: "Dipesh Regmi" <[email-masked]> 
To: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mohammad Musaed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]>, "DoloresCordova" <[email-masked]>, "Con Loc" <[email-masked]>, "Deepak Damodaran" <[email-masked]>, "Vishal Arora" <[email-masked]>, "Aji Chacko" <[email-masked]>, "Saravana Ganapathy" <[email-masked]> 
Sent: Sunday, February 23, 2020 4:28:30 PM 
Subject: RE: C&C delay in getting the order ready for pickup / 9767336521 

Hi Mahmoud, 

The order was shipped with 2 containers and below are the details and the same we had handed over to Splash for further delivery. 

	

FACILITY_ID 	

DELIVERY_TYPE 	

INVOICE_NBR 	

TRACKING_ID 	

CONTAINER_ID 	

SHIP_DATE 	

LENGTH 	

WIDTH 	

HEIGHT 	

WEIGHT 	

VOLUMETRICWEIGHT 	

CHARGEABLE_WEIGHT 	

SHIPPER 

EU 	

CBC 	

9767336521 	

202001161351852 	

CONDIS1100129 	

16-Jan-2020 	

30 	

38 	

1 	

2.5 	

.19 	

2.5 	

INTERNAL 

EU 	

CBC 	

9767336521 	

202001161351852 	

CONDIS1100130 	

16-Jan-2020 	

61 	

43 	

44 	

5 	

19.2353 	

19.2353 	

INTERNAL 

Note: 1. Container id - CONDIS1100129 = Babyshop and Splash products 2. Container - CONDIS1100130 = Shoemart products 

FYR, 

S. 
No 	

Pallet No 	

Tracking ID 	

Order No 	

Partner 
Code 	

Store Name 	

Store Code 	

No Of 
Boxes 

4 	

PLT009634 	

202001161351852 	

9767336521 	

INTERNAL 	

CP - Mall of Emirates 	

21005 	

2 

Best Regards, 

Dipesh Regmi 

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Sent: Sunday, February 23, 2020 1:20 PM 
To: Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; DoloresCordova <[email-masked]>; Con Loc <[email-masked]>; Deepak Damodaran <[email-masked]>; Dipesh Regmi <[email-masked]>; Vishal Arora <[email-masked]> 
Cc: Mohammad Musaed <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: C&C delay in getting the order ready for pickup / 9767336521 

Dears [ mailto:[email-masked] | 
@Vishal Arora ] [ mailto:[email-masked] | 
@Deepak Damodaran ] [ mailto:[email-masked] | 
@Dipesh Regmi ] 

Kindly check and advise where’s the pending container !! 

Mahmod 

From: Mahmoud Emadeldin Mahmoud Elsayed < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, February 23, 2020 9:38 AM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; DoloresCordova < [ mailto:[email-masked] | [email-masked] ] >; Con Loc < [ mailto:[email-masked] | [email-masked] ] >; Deepak Damodaran < [ mailto:[email-masked] | [email-masked] ] >; Dipesh Regmi < [ mailto:[email-masked] | [email-masked] ] >; Vishal Arora < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: C&C delay in getting the order ready for pickup / 9767336521 

Hi [ mailto:[email-masked] | 
@DoloresCordova ] 

Please share Carton ID, 

HI [ mailto:[email-masked] | 
@Con Loc ] 

Please advise how many carton ID, shipped and delivered to store 

Mahmoud 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, February 22, 2020 8:55 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521 

External email sender, please take precaution. 

Hi Team, 

Any update ? 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 19 February, 2020 18:07:01 
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521 

Hi Team, 

Any update ? 

Regards 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 9 February, 2020 17:45:42 
Subject: Fwd: C&C delay in getting the order ready for pickup / 9767336521 

Hi Team, 

Kindly assist with the following concern ? 
Customer is chasing us, Please Advise. 

Regards 
Shakeeb 

From: "dolores cordova" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Praveen Jawadi" < [ mailto:[email-masked] | [email-masked] ] >, "Centrepoint Mall Of The Emirates" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 6 February, 2020 23:01:03 
Subject: Fw: C&C delay in getting the order ready for pickup / 9767336521 

Hi! 

PFA and FYI..Store received only 1 carton. 

Thanks, 

Dolores 

From: Centrepoint Mall Of The Emirates < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 9:21 PM 
To: DoloresCordova < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521 

Dear Ms.Dhags, 

Please refer the attached mail .... 

Note - Mentioned order had two cartons , received only one carton [ waiting for the other carton to receive in the device ] ... 

Thanks & Regards, 

HARI MENON 

CP-MOE 

CUG: 052-6935863 

From: DoloresCordova < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 8:44 PM 
To: Centrepoint Mall Of The Emirates < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: C&C delay in getting the order ready for pickup / 9767336521 

Dear Team, 

Please check below order if You it is available in the Store. 

Thanks, 

Dhags 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 6, 2020 8:30 PM 
To: Durga Prasad < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Aadhil < [ mailto:[email-masked] | [email-masked] ] >; DoloresCordova < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Inayat Ali < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Musaed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: C&C delay in getting the order ready for pickup / 9767336521 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern, 

Regards 
Shakeeb 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Inayat Ali" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 6 February, 2020 17:23:53 
Subject: check plz late to ship 

Dear Team, 
Problem Statement: Late Delivery C&C 
Order Date : Jan 14, 2020 
Order ID: 9767336521 
Store Code: Centrepoint21005 
Tracking ID: 976733652199990001 

Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not. 

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