Subject: Re: Product got damage due to security tag // 6465625132
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Fri, 28 Feb 2020 05:47:49 -0700 (MST)

Hi Team, 

With the reference to the order number 6465625132, customer received the item along with the security tag and when he tried to take out the tag the item got damaged. So could you please advise us what action do we have to take in this case now. 

Waitng for your response. 

Thanks & Regards, 
Seeta Kunwar 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Friday, February 28, 2020 11:52:04 AM 
Subject: Product got damage due to security tag // 6465625132 

Hi Team, 

Problem Statement; Product got damage due to security tag, 

Order Number; 6465625132 
Item ID; 161251367 
Value of item; 118.00 SAR ( Before discount), 
Assistance Required; Need to Approval for refund, 

The customer received the item with security tag while removing it the item got damaged by the customer, and now he chewing his refund, 
so kindly assist us further ASAP, 

Regards 
Syed Ataullah