Subject: Refund issue: Case id - 414415, order id - 8366227144
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 27 Feb 2020 23:01:54 -0700 (MST)

Hi Team, 

Kindly note that it's been more than 50 days since the customer placed the order and he has not recieved the refund yet. 

Please see the Jira link for further reference: https://landmark.atlassian.net/browse/REL-82412 

We request you to please look into the issue as we are unable to find the order id - 8366227144 in Hybris, which was placed with email id - [email-masked]. 

For your reference, the customer has shared the proof of deduction as a bank statement against the above order and also shared the order confirmation email. 

Customer Name: Sayyed Asif 
Email: [email-masked] 

Regards, 
Manish