Subject: Re: Cancellation of the order // 6464466870
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shivani Rani <[email-masked]>
Date: Thu, 27 Feb 2020 11:11:25 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 27 February, 2020 19:47:23 
Subject: Cancellation of the order // 6464466870 

Hi Team, 

Ticket number: 479833 
Problem Statement: Cancellation of the order 
Order Date : 08-Feb-2020 
Order ID: 6464466870 

Assistance Required: Need cancellation and refund 

Issue Description: Customer placed an order on 8 Feb and he did not get his order and there is no details in the consignment. 
​ 
So, due to late delivery he wants to cancel the order so we have already updated in the cancellation sheet on 22 Feb, 2020 but still this order is not cancel. 
​ 
Now, customer is very irate and wants his refund. We request you to please cancel the order and process the refund. 
​ 
Thank you for your help! 

Regards, 
Shivani