Subject: Need repair or replacement // 9841790058
From: Shivani Rani <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 27 Feb 2020 09:12:16 -0700 (MST)

Hi Team, 

Ticket number: 476346 
Order Date: Feb 18, 2019 
Delivery Date: Feb 20, 2019 
Order ID: 9841790058 
Tracking ID: 34122404242112 
Assistance Required: Need repair or replacement 

Issue Description: Customer placed an order on 18 Feb, 2019 and the item comes with 1 Year warranty. 

Customer reported to us on 22 Feb, 2020 that the item is not working from the last two weeks. So, she thought there was some battery issue so she replaced the battery but still, the item is not working. 

Now, customer wants to repair or replace the item as it comes with a 1-year warranty. 

The name of the item is #Foreo LUNA Play Plus Facial Cleansing Brush and cost of the order was AED 250. 

Kindly check and update as customer is with us since 2019 with 8 completed orders of worth AED 1886. We have already escalated this case to Babyshop Head twice but did not get any response. 

Thank you for your help! 

Regards, 
Shivani