Subject: RE: Clarification for refund "9766381612"
From: Rawan Barghouth <[email-masked]>
To: Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Mohammad Tarabishi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Nour Hanayneh <[email-masked]>
Date: Thu, 27 Feb 2020 14:00:48 +0000

Hi Jessie,

The customer was contacted and there was no answer.

Best Regards,

Rawan Barghouth
Contact Center Supervisor

T: +962 6 500 1333

F: +962 6 500 1334

M: +962 799 526124

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Jessie Caparas [mailto:[email-masked]]
Sent: Thursday, February 27, 2020 2:10 PM
To: Seeta Seeta; Escalations Dxbteam; Ali Mkhaimer; Rawan Barghouth; Mohammad Tarabishi
Cc: Fauzan Ahmad, Musalman; Shakeeb Arsalan; Abhishek Sisodia
Subject: RE: Clarification for refund "9766381612"
Importance: High

@Ali Mkhaimer<mailto:[email-masked]> @Rawan Barghouth<mailto:[email-masked]> @Mohammad Tarabishi<mailto:[email-masked]>

Please do the needful.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 3:21 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>
Subject: Re: Clarification for refund "9766381612"

External email sender, please take precaution.
Hi Team,

In the below case the customer is asking for a callback so could you please arrange the same.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 1:04:22 PM
Subject: Clarification for refund "9766381612"

Hi Team,

Please note that for the order mentioned below the refund has been processed from our end on 21st Jan, 2020.

I have repeatedly shared the same details with her but could not convince her. And I also asked to share bank statement. But she now need a call for clarifying.

Order Number: 9766381612
Customer: Alia Abdulla
Customer Contact No. : 0505079998 [UAE]
Order Created: Jan 5, 2020
Order Delivery Mode: Standard Shipping
Order Status: Completed
Display Order Status: Delivered

Please arrange the call and clarification for the refund process which is done.

Thanks for the assistance.

Regards,
Abhishek Sisodia

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