Subject: RE: Collection not done 9768069618
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Vaibhav Ohri <[email-masked]>, Kiranraju Nair <[email-masked]>, Deepak Damodaran <[email-masked]>, Ashish Karini <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 27 Feb 2020 10:48:24 +0000

@Ashish Karini<mailto:[email-masked]>

Please help us get a reply. CS team has been escalating but is not getting a response on the below concern/

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 26, 2020 10:27 PM
To: Vaibhav Ohri <[email-masked]>; Kiranraju Nair <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Collection not done 9768069618

External email sender, please take precaution.
Hi Vaibhav,

Kindly update on the below case.

@Deepak: Please check and advise if we have received anything for the below mentioned order number and AWB.

Kindly assist in closing this case on priority. Pending since long.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Kiranraju Nair" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 22, 2020 2:24:03 AM
Subject: Re: Collection not done 9768069618

Dear Vaibhav,

AWB: RP0123000661

Customer is claiming that the items were collected from her on Jan 25, 2020. Kindly advise if they have been collected, if so - please update the current status on priority.
@Deepak - Could you please check and advise if we have received anything for this order at wh.

Please help us close this on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "vaibhav ohri" <[email-masked]<mailto:[email-masked]>>, "Kiranraju Nair" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 14, 2020 3:41:58 PM
Subject: Re: Collection not done 9768069618

Hi Team,

Problem Statement:  Late Collection
Order Date : 21 Jan 2020
Order ID:  9768069618
Return Tracking ID: RP0123000661
Assistance Required: Need urgent Collection

Issue Description: Customer raised a return request on Jan 23, and the status online is still showing as 'Order not Picked'. Kindly arrange the collection asap.

Regards,
Shakeeb.

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 14 February, 2020 06:54:18
Subject: Collection not done

Dear Apoorv,

With reference to Order No 9768069618, Ticket No 449220, the collection is pending since Jan 23.

Kindly assist.

Regards,
Nikhil.

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