Subject: RE: Late Shipping C&C / 6458165225
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "Sukhmeet Singh (TCS)" <[email-masked]>, Jishan Sahib <[email-masked]>, "Thulasiraman Manoharan (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vignesh Panchabakesan (TCS)" <[email-masked]>, "Ankit Kumar (TCS)" <[email-masked]>, "Gaurav Kumar (TCS)" <[email-masked]>, "Ankit Kumar (TCS)" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Abdel Moneim <[email-masked]>, Mohammad Musaed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Anouar Badri <[email-masked]>, Suhas Bennikal <[email-masked]>, Snehel Mitra <[email-masked]>
Date: Thu, 27 Feb 2020 06:00:18 +0000

Pelase reminder !!

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Sent: Wednesday, February 26, 2020 4:55 PM
To: Sukhmeet Singh (TCS) <[email-masked]>; Jishan Sahib <[email-masked]>; Thulasiraman Manoharan (TCS) <[email-masked]>; Escalations Dxbteam <[email-masked]>; LMG OMS <[email-masked]>; Vignesh Panchabakesan (TCS) <[email-masked]>; Ankit Kumar (TCS) <[email-masked]>; Gaurav Kumar (TCS) <[email-masked]>; Ankit Kumar (TCS) <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Abdel Moneim <[email-masked]>; Mohammad Musaed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anouar Badri <[email-masked]>; Suhas Bennikal <[email-masked]>; Snehel Mitra <[email-masked]>
Subject: RE: Late Shipping C&C / 6458165225

HI @Gaurav Kumar (TCS)<mailto:[email-masked]>

Please reminder, this is urgent case

From: Sukhmeet Singh (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 1:57 PM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vignesh Panchabakesan (TCS) <[email-masked]<mailto:[email-masked]>>; Ankit Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; Ankit Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anouar Badri <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Snehel Mitra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225

++Ankit

@Gaurav Kumar (TCS)<mailto:[email-masked]>: Please check the logs along with Ankit for future support activities.

Thanks,
Sukhmeet Singh
TCS Consultant
:- +971 4517 2147
 :- 971 523963472

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Wed, February 26, 2020 12:48 PM
To: Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vignesh Panchabakesan (TCS) <[email-masked]<mailto:[email-masked]>>; Sukhmeet Singh (TCS) <[email-masked]<mailto:[email-masked]>>; Ankit Kumar (TCS) <[email-masked]<mailto:[email-masked]>>; Gaurav Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anouar Badri <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

Hi @Thulasiraman Manoharan (TCS)<mailto:[email-masked]>,

As discussed , please publish Ready_for_Pickup for following items with LS_MX suffix, as consignment received from E_fulfill with LS_MX.

Ord_Item

6458165225-156230938_LS_MX

6458165225-160601749_LS_MX

6458165225-158399954_LS_MX

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 February 2020 at 11:47 AM
To: "Vignesh Panchabakesan (TCS)" <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, "Sukhmeet Singh (TCS)" <[email-masked]<mailto:[email-masked]>>, "Ankit Kumar (TCS)" <[email-masked]<mailto:[email-masked]>>, "Gaurav Kumar (TCS)" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, Abdel Moneim <[email-masked]<mailto:[email-masked]>>, Mohammad Musaed <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Anouar Badri <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

Hi @Vignesh Panchabakesan (TCS)<mailto:[email-masked]> ,

There is a common item id mismatch between consignment and received READY_FOR_PICKUP message , please rectify them and re-publish with suffix ( LS_MX).

++@Sukhmeet Singh (TCS)<mailto:[email-masked]> , @Ankit Kumar (TCS)<mailto:[email-masked]> , @Gaurav Kumar (TCS)<mailto:[email-masked]>

2020/02/25 10:32:56.602 | [
   36mDEBUG   [
      hybrisHTTP46

]   [
      161.156.114.29

]   [
      LMGGCCOMSWebServices

]   Update consignment status request:   {
      "shipment":{
         "documentType":"0001",
         "enterpriseCode":"LMG_KSA",
         "shipNode":"2299999",
         "status":"READY_FOR_PICKUP",
         "shipmentNo":"645816522522999991",
         "invoiceNumber":"88887001117620191225",
         "shipmentLines":{
            "shipmentLine":[
               {
                  "primeLineNo":1,
                  "itemID":"158399954",
                  "orderNo":"6458165225",
                  "quantity":1.00

},
               {
                  "primeLineNo":2,
                  "itemID":"160601749",
                  "orderNo":"6458165225",
                  "quantity":1.00

},
               {
                  "primeLineNo":3,
                  "itemID":"156230938",
                  "orderNo":"6458165225",
                  "quantity":1.00

}

]

}

}

}

----------------------------------
With Thanks & Regards,

Jishan Sahib
Web Team | Landmark Group
M : +97150-8971894
T  : +9714 – 5174376

From: "Vignesh Panchabakesan (TCS)" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 February 2020 at 11:36 AM
To: Jishan Sahib <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, Abdel Moneim <[email-masked]<mailto:[email-masked]>>, Mohammad Musaed <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

Hi jishan,
I have triggered the Ready_for_Pickup.Kindly check and update us

With regards
Vignesh
________________________________
From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 12:57:58 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

Hi @LMG OMS<mailto:[email-masked]> ,

Not received Ready_for_Pickup for following consignment.

Ord_Item

Order_Qty

p_shippedquantity

Ord_Cons

TrackingId

Code

modifiedTS

p_total

6458165225-156230938_LS_MX

1.00000000

6458165225-88887001117620191225

#645816522522999991

READY_TO_SHIPPED

2019-12-25 03:23:48.0

115.59

6458165225-160601749_LS_MX

1.00000000

6458165225-88887001117620191225

#645816522522999991

READY_TO_SHIPPED

2019-12-25 03:23:48.0

115.59

6458165225-158399954_LS_MX

1.00000000

6458165225-88887001117620191225

#645816522522999991

READY_TO_SHIPPED

2019-12-25 03:23:48.0

115.59

----------------------------------

With Thanks & Regards,

Jishan Sahib

Web Team | Landmark Group

M : +97150-8971894

T  : +9714 – 5174376

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 February 2020 at 8:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, Abdel Moneim <[email-masked]<mailto:[email-masked]>>, Mohammad Musaed <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225

Dears @LMG OMS<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]> @Jishan Sahib<mailto:[email-masked]>

Please note that order status on Sahla customer picked up,  please update same  on Hybirs to customer return request urgently .

Mahmoud

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 24, 2020 7:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

External email sender, please take precaution.

Hi Team,

The customer raised the concern to the Ministry of E-commerce.
Please advise us regarding the case.

Regards
Shakeeb

________________________________

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "max rabwa" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "assad chawa" <[email-masked]<mailto:[email-masked]>>, "Otto Vangraan" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 5:22:42 PM
Subject: Re: Late Shipping C&C / 6458165225

Hi Team,

The customer came today, and saying he did not collect the order and he is asking for the refund, He does not want the order anymore.
Kindly advise us.

Regards
Shakeeb

________________________________

From: "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "max rabwa" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "assad chawa" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "Otto Vangraan" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 February, 2020 15:17:01
Subject: RE: Late Shipping C&C / 6458165225

Hi Jessie,

This order was handed over to the customer by user – 113962 (HRMS)

Below are the customer details captured during collection.

“hdjdj came to pick up products and was verified by Proof of Residence. The verification ID is 929282”

@Abhilash Kuttalam<mailto:[email-masked]> Can we check with the store on the details captured as the name ‘Hdjdj’ doesn’t seem to be valid. We may need to reiterate the importance of this information captured during collection.

Thanks,

Idrees

T :  +971 4 8094349
M : +971 569239700
E : [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 06, 2020 1:28 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; max Rabwa <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225
Importance: High

@Mohammed Idrees<mailto:[email-masked]>

Can we get the proof of collection for this order?

Customer claims it wasn’t collected, however, Sahla is showing Customer Picked Up.

@Jishan Sahib<mailto:[email-masked]> status mismatch as well for this order. In Hybris, it is showing Ready to Shipped.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 3:41 AM
To: max Rabwa <[email-masked]<mailto:[email-masked]>>
Cc: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

External email sender, please take precaution.

Hi Max Rabwa,

As per customer he has not collected the order. can you please check and update us with proof of collection.

Regards,

Fauzan

________________________________

From: "max Rabwa" <[email-masked]<mailto:[email-masked]>>
To: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Assad Chawa" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "Otto Vangraan" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 01:04:09
Subject: RE: Late Shipping C&C / 6458165225

Dear Abhi

Order already collected by customer.

Thanks & Regards,

Mohammed Kaabi

Store Manager

Mobile: +966 562820008

Email: [email-masked]<mailto:[email-masked]>

Max Rabwa 60112 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>       

<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Abhilash Kuttalam
Sent: Sunday, January 26, 2020 5:02 PM
To: Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; max Rabwa <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225

Dear Kirosh,

This issue is pending for almost a month now. Parcel has been handed over to Rabwa1 by warehouse and not yet handed over to customer.

Please check and update us if the parcel is there at the store or not.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 11:31 PM
To: max Rabwa <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

External email sender, please take precaution.

Hi Team,

Order ID : 6458165225
Tracking ID : 645816522522999991
Store code : Max60112
Assistance required : As per the WH the order has been handed over to the store, so Kindly confirm with us if you have it and do the needful to arrange the collection the soonest.

The case is pending since Dec 25th.

Regards
Shakeeb

________________________________

From: "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 January, 2020 18:37:47
Subject: Re: Late Shipping

Hi team.

Any update in this Issue.

Regards,
Abdel moneim

________________________________

From: "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 January, 2020 15:28:23
Subject: Late Shipping

HI TEAM.

With reference to order number 6458165225 the statues in hybris it shows that its ready to be shipped. and i have checked with the warehouse and they  inform ( Said Order we shipped and handed over to Store team at 26-Dec-2019 ) and i have emailed the store 6 days ago but there is no response from their side kindly assist.

Regards,

Abdel moneim

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

Get Outlook for Android<https://aka.ms/ghei36>
________________________________
From: Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 25, 2020 12:57:58 PM
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Thulasiraman Manoharan (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

Hi @LMG OMS<mailto:[email-masked]> ,

Not received Ready_for_Pickup for following consignment.

Ord_Item

Order_Qty

p_shippedquantity

Ord_Cons

TrackingId

Code

modifiedTS

p_total

6458165225-156230938_LS_MX

1.00000000

6458165225-88887001117620191225

#645816522522999991

READY_TO_SHIPPED

2019-12-25 03:23:48.0

115.59

6458165225-160601749_LS_MX

1.00000000

6458165225-88887001117620191225

#645816522522999991

READY_TO_SHIPPED

2019-12-25 03:23:48.0

115.59

6458165225-158399954_LS_MX

1.00000000

6458165225-88887001117620191225

#645816522522999991

READY_TO_SHIPPED

2019-12-25 03:23:48.0

115.59

----------------------------------

With Thanks & Regards,

Jishan Sahib

Web Team | Landmark Group

M : +97150-8971894

T  : +9714 – 5174376

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 25 February 2020 at 8:42 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, LMG OMS <[email-masked]<mailto:[email-masked]>>, "Thulasiraman Manoharan (TCS)" <[email-masked]<mailto:[email-masked]>>, Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, Seeta Seeta <[email-masked]<mailto:[email-masked]>>, Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, Abdel Moneim <[email-masked]<mailto:[email-masked]>>, Mohammad Musaed <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225

Dears @LMG OMS<mailto:[email-masked]> @Thulasiraman Manoharan (TCS)<mailto:[email-masked]> @Jishan Sahib<mailto:[email-masked]>

Please note that order status on Sahla customer picked up,  please update same  on Hybirs to customer return request urgently .

Mahmoud

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 24, 2020 7:39 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Mohammad Musaed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

External email sender, please take precaution.

Hi Team,

The customer raised the concern to the Ministry of E-commerce.
Please advise us regarding the case.

Regards
Shakeeb

________________________________

From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "max rabwa" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "assad chawa" <[email-masked]<mailto:[email-masked]>>, "Otto Vangraan" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Musaed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 8, 2020 5:22:42 PM
Subject: Re: Late Shipping C&C / 6458165225

Hi Team,

The customer came today, and saying he did not collect the order and he is asking for the refund, He does not want the order anymore.
Kindly advise us.

Regards
Shakeeb

________________________________

From: "Mohammed Idrees" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "max rabwa" <[email-masked]<mailto:[email-masked]>>, "Jishan Sahib" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Inayat Ali" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "assad chawa" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "Otto Vangraan" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 6 February, 2020 15:17:01
Subject: RE: Late Shipping C&C / 6458165225

Hi Jessie,

This order was handed over to the customer by user – 113962 (HRMS)

Below are the customer details captured during collection.

“hdjdj came to pick up products and was verified by Proof of Residence. The verification ID is 929282”

@Abhilash Kuttalam<mailto:[email-masked]> Can we check with the store on the details captured as the name ‘Hdjdj’ doesn’t seem to be valid. We may need to reiterate the importance of this information captured during collection.

Thanks,

Idrees

T :  +971 4 8094349
M : +971 569239700
E : [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 06, 2020 1:28 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; max Rabwa <[email-masked]<mailto:[email-masked]>>; Mohammed Idrees <[email-masked]<mailto:[email-masked]>>; Jishan Sahib <[email-masked]<mailto:[email-masked]>>
Cc: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225
Importance: High

@Mohammed Idrees<mailto:[email-masked]>

Can we get the proof of collection for this order?

Customer claims it wasn’t collected, however, Sahla is showing Customer Picked Up.

@Jishan Sahib<mailto:[email-masked]> status mismatch as well for this order. In Hybris, it is showing Ready to Shipped.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 1, 2020 3:41 AM
To: max Rabwa <[email-masked]<mailto:[email-masked]>>
Cc: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; ali inayat <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>; Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

External email sender, please take precaution.

Hi Max Rabwa,

As per customer he has not collected the order. can you please check and update us with proof of collection.

Regards,

Fauzan

________________________________

From: "max Rabwa" <[email-masked]<mailto:[email-masked]>>
To: "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ali inayat" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Assad Chawa" <[email-masked]<mailto:[email-masked]>>, "alghamdi mohammed" <[email-masked]<mailto:[email-masked]>>, "Otto Vangraan" <[email-masked]<mailto:[email-masked]>>, "Kirosh Kannan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 27 January, 2020 01:04:09
Subject: RE: Late Shipping C&C / 6458165225

Dear Abhi

Order already collected by customer.

Thanks & Regards,

Mohammed Kaabi

Store Manager

Mobile: +966 562820008

Email: [email-masked]<mailto:[email-masked]>

Max Rabwa 60112 | Riyadh 11643 l Saudi Arabia

<http://landmarkgroup.com/>       

<https://www.facebook.com/LandmarkArabia>  <@LandmarkArabia>   <https://www.linkedin.com/company/landmark-group>

From: Abhilash Kuttalam
Sent: Sunday, January 26, 2020 5:02 PM
To: Kirosh Kannan <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; max Rabwa <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Otto Vangraan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Shipping C&C / 6458165225

Dear Kirosh,

This issue is pending for almost a month now. Parcel has been handed over to Rabwa1 by warehouse and not yet handed over to customer.

Please check and update us if the parcel is there at the store or not.

Thanks and Regards,

Abhilash Kuttalam
Max Fashion

Riyadh Gallery Mall, Gate No. 1A, 3rd Floor,

Kingdom of Saudi Arabia

Phone – 0112078292 (Extn 3512)
Mob: +966 540 235 455 / +966 596 205 502
URL: www.landmarkgroup.com<http://www.landmarkgroup.com/>

I know Jiu Jitsu, Kung Fu and 26 other dangerous words.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 25, 2020 11:31 PM
To: max Rabwa <[email-masked]<mailto:[email-masked]>>; Assad Chawa <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>; Abdel Moneim <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Inayat Ali <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late Shipping C&C / 6458165225

External email sender, please take precaution.

Hi Team,

Order ID : 6458165225
Tracking ID : 645816522522999991
Store code : Max60112
Assistance required : As per the WH the order has been handed over to the store, so Kindly confirm with us if you have it and do the needful to arrange the collection the soonest.

The case is pending since Dec 25th.

Regards
Shakeeb

________________________________

From: "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 25 January, 2020 18:37:47
Subject: Re: Late Shipping

Hi team.

Any update in this Issue.

Regards,
Abdel moneim

________________________________

From: "Abdel Moneim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 8 January, 2020 15:28:23
Subject: Late Shipping

HI TEAM.

With reference to order number 6458165225 the statues in hybris it shows that its ready to be shipped. and i have checked with the warehouse and they  inform ( Said Order we shipped and handed over to Store team at 26-Dec-2019 ) and i have emailed the store 6 days ago but there is no response from their side kindly assist.

Regards,

Abdel moneim

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com