Subject: Re: Newsletter issue - 456782
From: Seifeldin Mohamed Tawfik <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 27 Feb 2020 04:40:55 +0000

Hey Apoorv,

I’ve unsubscribed the customer from Splash promotional emails.

Kind Regards,
--
Seif Tawfik
Email Marketing & CRM Specialist
Web Team | Landmark Group
w: webteam.com
m: +971564661337
Ext.: 2028

From: Apoorv Joshi <[email-masked]>
Date: Wednesday, February 26, 2020 at 9:40 PM
To: Seifeldin Mohamed Tawfik <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Subject: Fwd: Newsletter issue - 456782

External email sender, please take precaution.
Hi Seifeldin,

Kindly assist in unsubscribing the customer from Splash promotional emails. Please find attached a screenshot of email customer is receiving. Customer is receiving those emails on this email address: [email-masked]

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "escalations dxbteam" <[email-masked]>
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shivani Rani" <[email-masked]>
Sent: Tuesday, February 18, 2020 7:22:02 AM
Subject: Newsletter issue - 456782

Hi Team,

Kindly assist in closing the below case. Customer has already been unsubscribed from the mailing list under REL-84311 however, is still reporting that she is receiving emails from Splash. It also appears that customer reported this to some Abuse/Spam protection body in Germany as per the spam act.

Please look into this and advise further. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shivani Rani" <[email-masked]>
To: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>
Sent: Tuesday, February 18, 2020 7:13:38 AM
Subject: Newsletter issue /// 456782

Hi Team,

With reference to ticket number: 456782

Customer reported to us that she is getting newsletter emails from Splash and she has already unsubscribed from the offers, newsletter emails.

We have already escalated this case to Jira team and they have confirmed removing the customer from the mailing list however, the customer is still reporting she is getting emails from us. As per the ticket it also appears that she has reported as per the "CAN Spam" act to German consumer/spam authorities.

Kindly look into this on priority and assist in closing the case.

Regards,
​Shivani

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