Subject: Ticket Assigned - Conversation with Rinsing Donut
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 Feb 2020 02:20:03 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rinsing Donut Rinsing Donut                    ??           05:53 AM, 27th Feb                     Rinsing Donut                    hi           05:53 AM, 27th Feb                     Rinsing Donut                    are you there ?           05:54 AM, 27th Feb                   Fauzan                   can you please share the order number           05:55 AM, 27th Feb                     Rinsing Donut                    Yes sure           05:55 AM, 27th Feb                     Rinsing Donut                    9771395211           05:55 AM, 27th Feb                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           05:56 AM, 27th Feb                     Rinsing Donut                    yes           05:56 AM, 27th Feb                     Rinsing Donut                    sure           05:56 AM, 27th Feb                   Fauzan                   Thank you for holding up            05:57 AM, 27th Feb                   Fauzan                   We sincerely apologize for the inconvenience           05:57 AM, 27th Feb                   Fauzan                   as per our records the order 9771395211 is placed successfully           05:57 AM, 27th Feb                   Fauzan                   it will be delivered within 1-3 business days           05:58 AM, 27th Feb                   Fauzan                   Is there anything else I can help you with?            05:58 AM, 27th Feb                     Rinsing Donut                    No but I just received an email           05:58 AM, 27th Feb                     Rinsing Donut                    that payment is not processed successfully           06:00 AM, 27th Feb                   Fauzan                   as per the details the order is cash no delivery           06:00 AM, 27th Feb                     Rinsing Donut                    Cash :/           06:01 AM, 27th Feb                     Rinsing Donut                    I payed by my card           06:01 AM, 27th Feb                     Rinsing Donut                    i payed with my credit card           06:02 AM, 27th Feb                   Fauzan                   we are sorry but as i can see that the order 9771395211 is cash on delivery           06:03 AM, 27th Feb                     Rinsing Donut                    No !           06:04 AM, 27th Feb                     Rinsing Donut                    its not           06:04 AM, 27th Feb                     Rinsing Donut                    i received an email           06:04 AM, 27th Feb                   Fauzan                   can you please send message that you have received it           06:04 AM, 27th Feb                     Rinsing Donut                    yes           06:04 AM, 27th Feb                     Rinsing Donut                             06:05 AM, 27th Feb                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           06:06 AM, 27th Feb                     Rinsing Donut                    Yes sure           06:07 AM, 27th Feb                   Fauzan                   Thank you for holding up            06:10 AM, 27th Feb                   Fauzan                   We would like to inform you that your payment for the order #9771395204 was not successful as the payment was not authorised by the bank.           06:10 AM, 27th Feb                   Fauzan                   Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           06:10 AM, 27th Feb                   Fauzan                   Is there anything else I can help you with?            06:11 AM, 27th Feb                     Rinsing Donut                    Ok           06:11 AM, 27th Feb                     Rinsing Donut                    thankyou very much           06:11 AM, 27th Feb                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           06:12 AM, 27th Feb                     Rinsing Donut                    yea but you cancel the order now           06:12 AM, 27th Feb                     Rinsing Donut                    as I won’t pay cash on delivery           06:12 AM, 27th Feb                   Fauzan                   which order you want to cancel it           06:12 AM, 27th Feb                     Rinsing Donut                    as you told me that my order is cash on delivery           06:13 AM, 27th Feb                   Fauzan                   your order 9771395211 has been cancelled successfully as per your request           06:14 AM, 27th Feb                   Fauzan                   Is there anything else I can help you with?            06:14 AM, 27th Feb                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           06:17 AM, 27th Feb                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           06:19 AM, 27th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/490098