Subject: Order delay - 9770962671
From: Apoorv Joshi <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Wed, 26 Feb 2020 19:02:28 -0700 (MST)

Hi Team, 

With reference to the order number: 9770962671 

Order placed on Feb 22, 2020 and there are no consignment details still. Kindly advise if this is visible on WMS/OMS, If so, please ship this out on priority and arrange a delivery with customer on priority. Customer has mentioned to deliver this by tomorrow, if not possible then cancel this order. 

Please look into this and assist on priority. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, February 27, 2020 12:03:23 AM 
Subject: Order not shipped yet and entire 2nd level escalation team is Out of Office 

Dear Apoorv, 

With regards to Order No 9770962671, Ticket No 481893, please find below issue:- 

Customer placed an order on Feb 22, and the status for the order is still showing as 'Submitted to Warehouse'. Customer is requesting for the delivery by tomorrow morning or else asking to cancel the order. 

Kindly assist, 

Regards, 
Nikhil.