Subject: Late Shipping(6464360833)
From: Abhishek Bargaonkar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Wed, 26 Feb 2020 09:19:07 -0700 (MST)

Hi Team, 

Problem Statement: Cancellation of the order due to late shipping 
Order Date: Feb 7, 2020 
Order ID: 6464360833 
Tracking ID: Consignment not ready 
Assistance Required: Need to cancel the order urgently due to late shipping 

Issue Description: The customer placed an order on Feb 7, 2020, and till now she has not received the order. As per the hybris, the consignment is not ready yet. 
The customer is very irate and angry due to late shipping of the order and now the customer is asking urgent delivery within 1 day or to cancel the order and process the refund immediately. 
Escalated twice to the warehouse but did not receive any response from their end. 

Regards, 
Abhishek Borgaonkar