Subject: WWD return issue // 9768354828
From: Shivani Rani <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 26 Feb 2020 08:38:59 -0700 (MST)

​Hi Team, 

Ticket number: 476193 

Problem Statement: Return WWD item 

Order Date : 25-Jan-2020 

Delivery Date: 28-Jan-2020 

Order ID: 9768354828 

Tracking ID: 00000100061118372 

Assistance Required: Need Return and Refund 

Issue Description: Customer placed an order for the item on 25 Jan which was delivered on 28 Jan. 

Also, customer placed a return request for the WWD item on 4 Feb, 2020 by himself as he purchased another stroller from store. However, there is no tracking id generated for this return request. 
​ 
So customer reported to us on 22 Feb for late collection and he already called to support team and they have informed him that courier team will come and collect the item. 

The name of the item is: 161655280 - - Delta Ultra light Compact Stroller and cost of the item is AED 549 

​ 

We have already informed that this is non returnable item and we can not accept return. 

However, he informed that the item was in its original packaging and not even assembled yet. 

Kindly check and advice what can we do in this case as customer is with us since 2016 with 20 complete order of worth AED 4860.85. 

Thank you for your help! 

Regards, 

Shivani