Subject: Re: Knet refund // 8368690964
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 26 Feb 2020 06:36:45 -0700 (MST)

Hi Team, 

Can you please help us in the below concern. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, February 26, 2020 2:01:58 PM 
Subject: Knet refund // 8368690964 

Hi Team, 

Ticket number: 476140 

Problem Statement: Refund not processed for the cancelled order 

Order Date: 28-Jan-2020 

Order ID: [ callto:8366552604 | 8368690964 ] 

Assistance Required: Need an urgent refund 

Issue Description: Customer canceled the full order and he paid through KNET. Refund not processed from our end. 

The customer needs a refund on priority. 

​ 

Kindly check and update. 

​ 

Thank you for your help! 

Regards, 

Shivani