Subject: FW: SADAD refund issue: Case id - 483721 Order Number: 6450333918
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Arjun Thapa <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Mohammed Athar <[email-masked]>
Date: Wed, 26 Feb 2020 12:18:58 +0000

Hi Arjun,

Please check and confirm if deduction successful.

P1000000000004464705
Date 6-11-2019
Amount SAR 54.40

Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, February 26, 2020 2:57 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: SADAD refund issue: Case id - 483721 Order Number: 6450333918

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 February, 2020 15:26:35
Subject: SADAD refund issue: Case id - 483721 Order Number: 6450333918

Hi Team,

We request you to please see the attachment for the SADAD transaction details and assist us to check if the amount for the below order has been reversed to the customer account or not.

Problem statement: Refund not received against this order as per the customer.

Case id - 483721
Order Number: 6450333918
Order Created: Nov 6, 2019
Order status: ON_VALIDATION_CANCELLED
​
Regards,
Manish

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