Subject: RE: Return Issue - 6460575863
From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
To: "[email-masked]" <[email-masked]>, Rawan Barghouth <[email-masked]>, Ali Mkhaimer <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Musaab Anesi <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 26 Feb 2020 05:24:17 +0000

Dears,

Please do the needful

From: Apoorv Joshi <[email-masked]>
Sent: Wednesday, February 26, 2020 5:52 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Musaab Anesi <[email-masked]>
Subject: Return Issue - 6460575863

External email sender, please take precaution.
Hi Team,

With reference to the order number: 6460575863

Kindly arrange a call for the customer on +966595880629 to confirm how many items he has returned and what are the items that he returned. We have emailed the customer to confirm those details multiple times but the customer is not responding.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Musaab Anesi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 26, 2020 6:34:12 AM
Subject: Missing information

Hi Apoorv,

Regarding to the order number 6460575863, Ticket 471280. Customer emailed us complaining about late refund,As per hypris 4 RMA were created , The first RMA contianed 15 items only 11 items refund was processed,however, in the 3 remaining RMA Items the return items were repeated again and there were no refund processed for any item.

Hence we raise the case to  Jira Team to delete the first RMA , that we can generate new RMA and let them process the refund, We have been emailing customer for four days continuslay to  insure to  us haw many  items he has return but so far no response .

Due to  this we request you to  arrange call for the customer and get his confirmation for how may items he has returned that we can generate  the RMA in correct way.

Thanks&Regards,
Musaab hussein.

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