Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Feb 2020 03:33:26 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           07:15 AM, 26th Feb                   Bot                   Hi again!           07:15 AM, 26th Feb                     User                    I want to exchange one item           07:15 AM, 26th Feb                     User                    from my last order           07:15 AM, 26th Feb                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:15 AM, 26th Feb                     User                    whats the process           07:15 AM, 26th Feb                   Fauzan                   can you please share the order number           07:16 AM, 26th Feb                     User                    order number 9771157214           07:16 AM, 26th Feb                     User                    Silver baby shoes           07:16 AM, 26th Feb                     User                    i got a size 23, I want 24 instead.           07:16 AM, 26th Feb                   Fauzan                   In the meantime, an exchange is not available at www.centrepointstores.com You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on 
"Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (centrepoint) store across the UAE.  Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:18 AM, 26th Feb                     User                    Okay           07:21 AM, 26th Feb                     User                    you can arrange a return then           07:21 AM, 26th Feb                   Fauzan                   can you please share the full name of the item           07:22 AM, 26th Feb                     User                    Fisherman Sandals with Hook and Loop Closure           07:23 AM, 26th Feb                   Fauzan                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

- You can let us know the name of the items and the order number, we will arrange for a return.

- You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

- You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             07:24 AM, 26th Feb                     User                    I have already given u the order number           07:26 AM, 26th Feb                     User                    and name of the product           07:26 AM, 26th Feb                     User                    to arrange a pick up           07:26 AM, 26th Feb                   Fauzan                   as i can see that the item is from shemart you can exchange it on store, and if you want to return it i can placed a return request from our end.           07:28 AM, 26th Feb                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           07:30 AM, 26th Feb                   Fauzan                   the return request has been placed and it will be collected by our courier partner within 2 to 5 days           07:33 AM, 26th Feb                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           07:33 AM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/486626