Subject: Return Issue - 6460575863
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Musaab Anesi <[email-masked]>
Date: Tue, 25 Feb 2020 18:51:45 -0700 (MST)

Hi Team, 

With reference to the order number: 6460575863 

Kindly arrange a call for the customer on +966595880629 to confirm how many items he has returned and what are the items that he returned. We have emailed the customer to confirm those details multiple times but the customer is not responding. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Musaab Anesi" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, February 26, 2020 6:34:12 AM 
Subject: Missing information 

Hi Apoorv, 

Regarding to the order number 6460575863, Ticket 471280. Customer emailed us complaining about late refund,As per hypris 4 RMA were created , The first RMA contianed 15 items only 11 items refund was processed,however, in the 3 remaining RMA Items the return items were repeated again and there were no refund processed for any item. 

Hence we raise the case to Jira Team to delete the first RMA , that we can generate new RMA and let them process the refund, We have been emailing customer for four days continuslay to insure to us haw many items he has return but so far no response . 

Due to this we request you to arrange call for the customer and get his confirmation for how may items he has returned that we can generate the RMA in correct way. 

Thanks&Regards, 
Musaab hussein.