Subject: Re: Assistance for ticket id - 446370
From: Manish Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 25 Feb 2020 03:30:52 -0700 (MST)

Hi Team, 

Kindly also note that the customer's first contact for the below issue is 6th Feb 2020. 

Kindly see the below update from the voucher team and suggest further. 

Dear, Raveen Sethupathy 
We had a B1G1 promotion for these item till 8th Feb 2020, Now zero discount for below mentioned product , We already solved this issue and closed. 
Regds 
Nashid 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, 20 February, 2020 20:46:56 
Subject: RE: Assistance for ticket id - 446370 

Hi [ mailto:[email-masked] | 
@Seeta Seeta ] , 

This item is not part of promotion & that’s why it was not coming in offer. 

Now to pacify the customer, pls issue a GV of KWD 35, redeemable on KWD 69/-, valid for two weeks. 

I hope, this case will close here. 

Regards 

Sachin 

04-5175412 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, February 20, 2020 7:13 PM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Assistance for ticket id - 446370 

External email sender, please take precaution. 

Hi Sachin. 

Can you please help us in the below case, as Jira team has suggested us to escalate this concern to you. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 20, 2020 1:22:16 PM 
Subject: Assistance for ticket id - 446370 

Hi Team, 

We request you to please escalate this issue to Sachin as per suggestion from Jira for the below issue. 

Jira link: [ https://landmark.atlassian.net/browse/REL-83345 | https://landmark.atlassian.net/browse/REL-83345 ] 

We request you to look into the issue as the below item was under the buy 1 get 1 offer, however, it is not working properly. When we add this item in quantity 2 the amount gets doubled. 

[ https://www.babyshopstores.com/kw/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Baby-Cribs/BABYSHOP-Juniors-Fairway-2-in-1-Crib---130x70-cms/p/161928010 | https://www.babyshopstores.com/kw/en/Baby-%26-Moms/Nursery/Furniture/Cribs-%26-Beds/Baby-Cribs/BABYSHOP-Juniors-Fairway-2-in-1-Crib---130x70-cms/p/161928010 ] 

Now it seems the buy 1 get 1 offer for the above item was removed from the website. 

We request you to please see the attachment and resolve the issue. 

Thank you for your help! 

Regards, 

Manish 

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