Subject: RE: Late Shipping /// 6463877638
From: Sagaya Suresh Kumar <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Feb 2020 08:39:13 +0000

Dear Team – Order refused by customer end. Now Shipment lying in Conloc Warehouse for refund Process.

ORDER
FORWARD
RMA
PIECES
RETURN AWB
PACKAGES
RTN RCVD DATE
PALLET NUB
RTN TYPEN
REMARKS
6463877638
45663692734
#N/A
1/1
44943581104
1
22-Feb-20
2
RTO

Regards
Sagaya Suresh
+966 565165997
From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, February 24, 2020 8:52 PM
To: Sagaya Suresh Kumar <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shivani Rani <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late Shipping /// 6463877638

External email sender, please take precaution.
Hi Team,

Any update ?

Regards
Shakeeb
________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 21 February, 2020 22:51:35
Subject: Re: Late Shipping /// 6463877638

Hi Team.

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 21 February, 2020 19:41:57
Subject: Late Shipping /// 6463877638

Hi Team,

Problem Statement: Late Shipping
Order Date: Feb 4, 2020
Order ID: 6463877638
Tracking ID: 646387763822999991
Assistance Required: Need Urgent shipping

Issue Description: Customer placed an order on Feb 4, and till now she has not received the order. As per the hybris the order status is READY_TO_SHIPPED

Customer is chasing us for her order so we request you to expedite the shipping date.

We have already escalated this case to the concern team twice but did not get any response. However, the customer reported that he got a message that the courier team will deliver his order but he did not get the order. Also, we do not have the tracking details.

Kindly check and update.

Thank you for your help.

Regards,
Shivani

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