Subject: RE: Assistance: Case id - 472798 Order Number: 8369700118
From: Midhun Madhu <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 25 Feb 2020 06:18:40 +0000

Hi Team,
Please find below return receipt details.
INVOICE_NBR
RMA_NBR
RETURN_DATE
RECEIPT_DATE
ITEM_ID
DESCRIPTION
DIVISION
EXPECTED_QTY
RECEIVED_QTY
8369700118
42798215
10-Feb-20
24-Feb-20
161614812
DICKIE - RACING & ACTIONFORD F150 RAPTOR - ADVENTURE
1
1
1
8369700118
42812470
10-Feb-20
24-Feb-20
160502130
3 WHEEL SCOOTER FERRARI
1
1
1

Midhun R Madhu
[A picture containing clipart  Description automatically generated] +965 2228 9509 Ext : 2323
 +965 97232105
[A picture containing clipart  Description automatically generated] [email-masked]
[A picture containing clipart  Description automatically generated] www.centrepointstores.com

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: 25/Feb/2020 6:09 AM
To: Midhun Madhu <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Assistance: Case id - 472798 Order Number: 8369700118

External email sender, please take precaution.
Hi Midhun,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 25 February, 2020 08:30:03
Subject: Assistance: Case id - 472798 Order Number: 8369700118

Hi Team,

Please help us to resolve the below issue.

Problem statement: The customer has returned two items however he has raised the return request for only one item.

Case id - 472798
Order Number: 8369700118
Order Created: Feb 8, 2020
Tracking id - KWI2020/2481
RMA - 42812470
Return request created: 2/10/2020

Returned items:
1. 160502130 - - Ferrari Printed Tri-Scooter
2. 161614812 - - DICKIE TOYS Ford F150 Raptor Toy with Light and Sound

Assistance Required: We request you to check the above shipment if we have received both the items

Kindly confirm the same and do a refund for both items if we have received both items.

Regards,
Manish

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