Subject: RE: Delay in collection: Case id - 453392 Order Order ID: 9767015200
From: Tanveer Sawant <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, ALL DXB DOM - Banks e-Commerce <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 25 Feb 2020 05:04:02 +0000

Dear

Always customer no answering please share alternate number

------------------------
Best Regards,
Tanveer Sawant
Aramex International
Tel 045031670 EXT 1670

From: Apoorv Joshi <[email-masked]>
Sent: Monday, February 24, 2020 9:42 PM
To: Tanveer Sawant <[email-masked]>
Cc: [email-masked]; escalations dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Fwd: Delay in collection: Case id - 453392 Order Order ID: 9767015200

Dear Tanveer,

AWB: 45494223095

Kindly advise why the collection hasn't been done since Feb 17, 2020. Pickup ref: B174361.

Please arrange this collection with the customer on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 23, 2020 8:36:55 AM
Subject: Re: Delay in collection: Case id - 453392 Order Order ID: 9767015200

Any update on the below collection?

________________________________
From: "Tanveer Sawant" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "ALL DXB DOM - Banks e-Commerce" <[email-masked]<mailto:[email-masked]>>, "Shahazad Kallittavalappil" <[email-masked]<mailto:[email-masked]>>, "Vijesh Chirakkal" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shirin Suseelan" <[email-masked]<mailto:[email-masked]>>, "Muhammed Thayal" <[email-masked]<mailto:[email-masked]>>, "Escalations Dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 16 February, 2020 12:05:25
Subject: RE: Delay in collection: Case id - 453392 Order Order ID: 9767015200

Dear

Noted

Regards,
Tanveer Sawant
045031670
EXT-1670
Aramex International LLC

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 9:56 AM
To: Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Vijesh Chirakkal <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shirin Suseelan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay in collection: Case id - 453392 Order Order ID: 9767015200
Importance: High

Pick up reference is B16FC0F

From: Jessie Caparas
Sent: Sunday, February 16, 2020 9:52 AM
To: Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Vijesh Chirakkal <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shirin Suseelan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay in collection: Case id - 453392 Order Order ID: 9767015200
Importance: High

Hi Tanveer,

New tracking ID is 45494223095

From: Tanveer Sawant <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 16, 2020 8:50 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Vijesh Chirakkal <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shirin Suseelan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Delay in collection: Case id - 453392 Order Order ID: 9767015200

External email sender, please take precaution.
Dear

Share valid Aramex AWB#

Regards,
Tanveer Sawant
045031670
EXT-1670
Aramex International LLC

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 15, 2020 10:07 PM
To: ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>; Vijesh Chirakkal <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shirin Suseelan <[email-masked]<mailto:[email-masked]>>; Tanveer Sawant <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Re: Delay in collection: Case id - 453392 Order Order ID: 9767015200

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Kindly assist with the following concern.

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 15 February, 2020 15:33:26
Subject: Delay in collection: Case id - 453392 Order Order ID: 9767015200

Hi Team,

Kindly assist us with the below collection.

We have checked with the customer and he has reported to us that he has not received any call on his contact number (0505828514).

We request you to please call on the above contact number and arrange the collection on a priority.

Kindly note that it's been more than 25 days since the return request was created and also note that as per tracking no action has been taken after 18 Jan 2020.

Problem Statement: What is the issue (Late Collection) Courier Team

Case id - 453392
Order Date: Jan 11, 2020
Order ID: 9767015200
Tracking ID: 492366990;A185456

Assistance Required: Need Urgent Collection

Issue Description: The return request was created on 1/16/2020 and till now the item has not collected from the customer.

Regards,
Manish

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