Subject: Assistance required: Case id - 473156 Order Number: 6444072290
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 24 Feb 2020 22:00:28 -0700 (MST)

Hi Team, 

Kindly assist us on the below issue. 
​ 
Problem statement: The customer has complained to us that he has not collected his order. 

Case id - 473156 
Order Number: 6444072290 
Order Created: Sep 4, 2019 
Order Delivery Mode: Store pickup 
Store: Babyshop21132 

Assistance required: Kindly look into the issue and process the refund if the order status has mistakenly updated as Pickup complete OR help us with the proof of collection. 
​ 
The order status says that it's collected on 9/10/2019, however, the customer has reported to us that he has ​not collected the above order and as per the 14 days policy the order should be marked as not picked and a refund has been initiated for the same. 
​ 
We request you to please do the needful on a priority. 

Regards, 
Manish