Subject: Ticket Assigned - Conversation with Wardah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 25 Feb 2020 04:20:50 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Wardah Wardah                    hi           07:53 AM, 25th Feb                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:54 AM, 25th Feb                   Fauzan                   How may I help you?           07:55 AM, 25th Feb                     Wardah                    look i have been complaing fsince two months the from order number 6460771127 two oitems are still not refunded which is a hoodie and a wallet. Have centerpoint eaten my money . This is your policy of refund?           07:57 AM, 25th Feb                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           07:57 AM, 25th Feb                     Wardah                    sure take your time but comeup with a solution           08:00 AM, 25th Feb                   Fauzan                   Thank you for holding up            08:02 AM, 25th Feb                   Fauzan                   As per our records you have returned only 4 items which is refunded already and if there is extra items that you have returned with the 4 items please share the full name of the items           08:03 AM, 25th Feb                     Wardah                    A hoodei and a wallet in that order           08:03 AM, 25th Feb                     Wardah                    Printed Sleep Dress with Long Sleeves and Hood           08:04 AM, 25th Feb                     Wardah                    Printed Wallet with Multiple Cardholder and Zip Closure           08:04 AM, 25th Feb                   Fauzan                   thank you for providing the details           08:05 AM, 25th Feb                     Wardah                    these are the two item which i have returned  almost more than a month ago yet did get my money back           08:05 AM, 25th Feb                   Fauzan                   can you please confirm with us. Have you returned the two items with the other 4 items           08:06 AM, 25th Feb                     Wardah                    yes i did           08:06 AM, 25th Feb                   Fauzan                   we are really sorry for the inconvenience            08:06 AM, 25th Feb                   Fauzan                   actually the refund has been not processed for the two item due to the return request was created only for items           08:07 AM, 25th Feb                   Fauzan                   However we will raise a request to our relevant team to investigate and we will update you on your email [email-masked]           08:08 AM, 25th Feb                     Wardah                    3414-7185-948-063 and this 3412-4134-706-39 these are the number the courier guy gave me           08:08 AM, 25th Feb                     Wardah                    whats my fault if the return is not processed . from my side i have returned both the item . now either send them back or pay the money!           08:09 AM, 25th Feb                     Wardah                    is this a joke to you guys? i have been complaing to everyone via email , via call and via chat yet everytime the chat end up by the answer you just now gave me           08:09 AM, 25th Feb                   Fauzan                   we will investigate and process the refund as soon as possible           08:09 AM, 25th Feb                   Fauzan                   We sincerely apologize for the inconvenience           08:10 AM, 25th Feb                     Wardah                    i don't want any lame excuse this time. kindly clearify that will i ever get my money back?           08:10 AM, 25th Feb                     Wardah                    YOU GUYS HAVE BEEN INVASTIGATING SINCE AGES . THIS IS HOW SLOW YOU ARE? THIS IS HOW YOU PROVIDE SERVICE.           08:10 AM, 25th Feb                     Wardah                    INVESTIGATING*           08:11 AM, 25th Feb                     Wardah                    I CAN SHOW YOU THE AMONT OF EMAILS I HAVE SEND SINCE TWO MONTHS           08:11 AM, 25th Feb                     Wardah                    SUCH CARELESS ATTITUDE           08:11 AM, 25th Feb                   Fauzan                   please allow us some time to solve this issue and refund for you           08:11 AM, 25th Feb                     Wardah                    ITS BEEN ALREADY ALMOST 2 MONTHS ! HOW MUCH MORE TIME DO YOU WANT TO SORT A SIMPLE MATTER?           08:12 AM, 25th Feb                   Fauzan                   we are sorry for the delay and please make sure our team are working on it to refund for the two items           08:14 AM, 25th Feb                     Wardah                    I DON'T BELIEVE THIS . IF YOU TEAM WOULD REALLY BE WORKING ON THIS THEN I WOULD HAVE MY REFUND ON MY CREDIT AS I HAVE BEEN COMPLAINING SINCE 2 MONTHS!           08:16 AM, 25th Feb                   Fauzan                   kindly allow us some more time and we make sure that the refund will be processed soon           08:18 AM, 25th Feb                     Wardah                    IN SHAA ALLAH           08:18 AM, 25th Feb                   Fauzan                   thank you for your patience           08:19 AM, 25th Feb                   Fauzan                   Is there anything else I can help you with?            08:19 AM, 25th Feb                     Wardah                    NO just this kindly resolve it as soon as possible as it is already very long waiting           08:19 AM, 25th Feb                   Fauzan                   we will do our best to solve the issue as soon as possible           08:20 AM, 25th Feb                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           08:20 AM, 25th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/481929